Team Member

Greggs Plc; Chatham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay weekly

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Share of profits 10%

Health and Wellbeing App (Remote GP &

Holiday entitlement grows with career

Colleague share plans

Pension with employer match up to 7%

Employee assistance app

Long service awards

Savings & discounts

Job summary

Greggs Plc is hiring a Shift Manager to oversee shop operations when the Manager isn’t present. You’ll motivate the team, ensure customers have a brilliant experience, and support multiple sales channels including in-shop, delivery, and Click + Collect.

You’ll lead by example, keep displays stocked, and maintain a clean, welcoming environment. The role emphasizes supervisory leadership, excellent customer service, and a hands-on approach to food preparation and operations.

Qualifications

• Previous team supervisory experience in a similar customer-focused environment.
• Availability for shift-based work.
• Strong leadership and communication abilities.

Responsibilities

• Inspire the team to deliver excellent shop standards.
• Lead by example delivering fast, friendly service.
• Prepare products including sandwiches and manage ovens.

Skills

Team leadership

Customer service

People management

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable
  You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role,

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing