Team Member

Greggs Plc; Ashton-under-Lyne; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health and Wellbeing App

Pension scheme with company match up

Long service awards

Employee assistance app

Savings and discounts

Job summary

Greggs Plc is hiring a Shift Manager to lead the shop when the Manager is away, motivate the team and ensure an outstanding customer experience across in-store, delivery and online orders.

You will supervise daily operations, prepare products, manage ovens, keep shelves full and maintain a clean, welcoming environment for customers and colleagues alike.

Qualifications

• Previous supervisory experience in a customer‑facing environment is essential.
• Strong leadership and people management skills are required.
• Ability to motivate a team and deliver great service during busy shifts.

Responsibilities

• Inspire the team to deliver amazing results and maintain high standards in the shop.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products like sandwiches and manage ovens during shifts.
• Keep displays stocked with a wide range of Greggs products.
• Ensure the shop is clean, tidy and presentable at all times.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. During a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role,

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing