Team Member

Greggs Plc; Braintree; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Discount on Greggs products

Free hot drinks

Paid breaks

Profit sharing

Health & Wellbeing App

Holiday entitlement growth

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Savings & discounts

Job summary

Greggs Plc in the United Kingdom is seeking a Shift Manager to lead the shop in the absence of the Manager, inspire the team, and ensure an excellent customer experience across in-store, delivery, Click + Collect and drive-thru channels.

You will prepare products, manage ovens, keep displays stocked and the shop clean, and support an inclusive culture. Previous supervisory experience in a customer-focused environment is valued.

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Passion for delivering exceptional customer service.
• Availability aligned with shift patterns.

Responsibilities

• Inspire the team to deliver amazing results and maintain the shop standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including sandwiches and ovens management.
• Ensure displays are fully stocked with a wide range of options.
• Keep the shop clean, tidy and presentable.

Skills

Leadership

Customer service

Team management

Food preparation

Tools

POS system

Cash handling

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. During a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role,

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing