Team Manager - Residential Lettings

Connells-Group-2; Birkenhead; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Salary with quarterly bonus

UK's largest property services brand

Career development

Collaborative environment

23 days annual leave + birthday day

Family-friendly policies

Employee Assistance Programme

Exclusive discounts

Job summary

Sutton Kersh, part of the Connells Group, is seeking an experienced Team Manager to lead our Wirral Property Management team. You will inspire and coach a group of around 7 Property Managers to deliver outstanding landlord and tenant service throughout the lifecycle.

Join the UK's largest property services brand and benefit from clear career progression, a supportive culture, and a competitive package with a quarterly bonus and generous leave.

Qualifications

• Experience in lettings or property management at senior level.
• Experience leading and coaching people.
• Strong knowledge of lettings legislation and compliance requirements.
• Proven track record of delivering outstanding customer service.
• Excellent communication and relationship-building skills.
• Proactive, resilient and solutions-focused approach.

Responsibilities

• Inspire, motivate and develop your team to achieve individual and business goals.
• Create a positive, high-performing team culture.
• Monitor team performance and customer service KPIs.
• Coach colleagues to maximise customer satisfaction, productivity and retention.
• Build strong working relationships with local branch teams.
• Oversee property maintenance, end-of-tenancy processes, safety certification and compliance.
• Ensure adherence to lettings legislation, policies and regulations.
• Collaborate with Head of Property Management to drive objectives and continuous improvement.

Skills

Leadership

Customer service

Communication

Team coaching

Relationship-building

Education

Level 3 Lettings & Property Management

Job description

Join one of The Times Best Very Big Organisations to Work For 2026

Are you an experienced lettings professional ready to take the next step in your leadership career? Do you have a passion for leading people, delivering exceptional customer service, and driving team success?

At Sutton Kersh, part of the Connells Group, we're looking for an ambitious and motivated Team Manager to lead our established Property Management team in The Wirral.

This is an exciting opportunity to join the UK's largest property services group, where you'll have the opportunity to make a real impact while developing your own career.

What you'll be doing

As Team Manager, you'll lead a team of circa 7 Property Managers, ensuring landlords and tenants receive an outstanding service throughout their journey with us.

Your responsibilities will include:

• Inspiring, motivating and developing your team to achieve individual and business goals.
• Creating a positive, supportive and high-performing team culture.
• Monitoring team performance and managing customer service performance indicators (KPI's).
• Coaching colleagues to maximise customer satisfaction, productivity and retention.
• Building strong working relationships with local branch teams.
• Overseeing property maintenance, end-of-tenancy processes, safety certification and compliance.
• Ensuring adherence to lettings legislation, policies and industry regulations.
• Working closely with the Head of Property Management to deliver business objectives and continuous improvement.

What we're looking for:

We're seeking a confident and customer-focused leader who thrives in a fast-paced environment and has a genuine passion for property management.

You’ll ideally have:

• Previous experience within the lettings or property management sector, at Senior Property Manager or above.
• Experience leading and coaching people.
• A strong understanding of lettings legislation and compliance requirements.
• A proven track record of delivering outstanding customer service.
• Excellent communication and relationship-building skills.
• A proactive, resilient and solutions-focused approach.
• A Level 3 qualification in Lettings and Property Management (desirable).

What's in it for you?

• A basic salary plus a Quarterly bonus scheme, depending on experience.
• Opportunity to join the UK's largest property services brand with exciting transformation and growth plans.
• Clear career development and progression opportunities.
• Collaborative and supportive working environment.
• Starting at 23 days annual leave, plus your birthday off.
• Enhanced family-friendly policies, including maternity and paternity leave.
• Employee Assistance Programme.
• Exclusive discounts across retail, travel, entertainment and health providers.

Connells Group is an equal opportunities employer and welcomes applications from suitably qualified candidates regardless of age, disability, gender identity, race, religion or belief, sex, sexual orientation, marital status, pregnancy or maternity status.