Store Manager - Harrods MRTW

Loro Piana S.p.A.; City of Westminster; On-site; GBP 42,000 - 52,000; Full time

Job summary

Loro Piana S.p.A. is seeking a Store Manager in the City of Westminster to lead a high-end retail team with an entrepreneurial mindset.

You will coach staff, drive commercial results, and prioritise the client experience while modelling hands-on leadership in a luxury environment. You will oversee client services, inventory control, and visual merchandising, partnering with stakeholders to optimise operations, schedule coverage, and adherence to safety standards.

Qualifications

• Proven experience in a similar retail environment, leading diverse teams.
• Exceptional communication and interpersonal skills with commitment to diversity.
• Strong commercial acumen and ability to adapt, be agile, and solution-focused.

Responsibilities

• Develop and coach team through feedback and development plans.
• Lead client-centric service, ensure tailored service and strong client connections.
• Oversee inventory management, visual merchandising, and store operations.
• Ensure health and safety regulations and store facilities standards.

Skills

Leadership & team management

Client experience

Inventory management

Visual merchandising

Health & safety

Communication

Fluent English

Job description

As a Store Manager, you will act with an entrepreneurial mindset to identify business opportunities and drive commercial results. Leading by example with a hands-on, personable and adaptable approach, you will coach and develop your team to prioritise the client and consistently exceed expectations. Sales and Business Development

Team Management

• Develop your team through consistent coaching and continuous feedback.
• Identify your team's areas of strength and development and collaborate with key stakeholders to create and implement individual development plans.
• Inspire the team to drive business performance and foster innovative solutions, creating an entrepreneurial, empowering, and motivating environment.
• Identify, recruit, and develop top talent, while partnering with key stakeholders on succession planning.
• Support new joiners through dedicated guidance and regular check-ins to help them successfully complete their onboarding pathway and integrate into the business.
• Keep the team inspired and informed on key business updates by fostering curiosity during daily store briefings, training sessions, and one-on-ones.
• Optimise team scheduling and shop floor coverage to adapt to changing business needs.

Client Experience

• Cultivate a client-centric store mindset focused on consistently exceeding client expectations.
• Lead by example: Set the standard for exceptional client connections, coaching the team on the selling ceremony.
• Manage client flow through proactive planning and agile organization, ensuring every client is promptly acknowledged, attended to, and given tailored service.
• Build and develop client database by optimising data quality and quantity.
• Train and develop the team to build confidence and expertise in after-sales service.

Operations & Procedures

• Maintain a thorough understanding of operational policies, standards, and procedures, ensuring clear communication and consistent implementation across the team.
• Oversee inventory management to maintain accuracy and accountability.
• Oversee visual merchandising practices and standards to ensure the store image and product care align with corporate guidelines, keeping the team fully aligned and informed.
• Align store processes and procedures to deliver a seamless, best-in-class client experience, including:
• Ensuring strict adherence to health and safety regulations.
• Maintaining store facilities to the highest standards.
• Uniform and Grooming Guidelines are respected.
• Effective partnership between front and back of house teams and activities.
• Additional duties and management responsibilities as required.
  Proven experience in a similar retail environment, successfully leading and developing diverse teams.
• Exceptional communication and interpersonal skills, with a strong commitment to valuing and championing diversity.
• Lead with empathy and curiosity to actively listen and understand others.
• Strong and demonstratable commercial acumen.
• Ability to be adaptable, agile, creative, commercial and solution focused.
• Deeply passionate and knowledgeable about our products and the luxury industry.
• Client-centric mindset with a passion for consistently exceeding expectations.
• Committed team player with a strong collaborative approach across diverse stakeholders.
• Fluent in English (spoken and written); proficiency in additional languages is a plus.
  Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world's finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence