Team Manager, Customer Experience & Performance

Auto Windscreens; Chesterfield; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Flexible shifts

Career development

Job summary

Auto Windscreens is seeking an experienced Team Manager for our Contact Centre in the UK. You will lead and develop a busy team to deliver outstanding customer outcomes and meet performance targets.

You will use data and insights to inform decisions, drive improvements, and maintain a high standard of service in a fast-paced environment. A proactive, people-first leader will thrive here.

Qualifications

• Experience leading and developing teams within a customer service or contact centre environment.
• Strong coaching and performance management skills.
• Ability to use data and insight to drive decisions and improvements.
• Excellent communication and stakeholder management skills.
• Proactive approach with ability to manage change and competing priorities.

Responsibilities

• Own team performance, delivering against customer, quality, productivity, SLA, and KPI targets.
• Lead, coach, and develop Contact Centre Agents to create an engaged, high-performing team culture.
• Champion exceptional customer outcomes, ensuring quality standards and proactive risk management.
• Drive continuous improvement by identifying efficiencies and implementing best practice.
• Develop future talent and foster a culture of getting things right first time.

Skills

People leadership

Coaching

Data-driven decisions

Customer service

Job description

Auto Windscreens is seeking an experienced Team Manager for our Contact Centre in the UK. You will lead and develop a busy team to deliver outstanding customer outcomes and meet performance targets.

You will use data and insights to inform decisions, drive improvements, and maintain a high standard of service in a fast-paced environment. A proactive, people-first leader will thrive here.