Team Manager

National Grid; West Midlands Combined Authority; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading energy company is seeking a Team Manager in Worcester. The ideal candidate will have exceptional people management skills and a strong understanding of safe electricity distribution practices. Responsibilities include leading a diverse team, ensuring high levels of customer service, and managing costs effectively. This role promises an inclusive environment and professional development opportunities.

Benefits

26 days paid leave plus 8 bank holidays

Competitive contributory pension scheme

Annual Share Save plan

Contributory private healthcare scheme

Employee Assistance Programme

Qualifications

• Exceptional people management skills.
• Good understanding of the electricity distribution operating environment.
• Ability to build a positive work culture and lead diverse teams.

Responsibilities

• Lead a multidisciplinary team to achieve business goals.
• Build and maintain a safety culture.
• Manage costs and approve expenditure.

Skills

People management

Customer service

Safety management

Communication

Team leadership

Education

Engineering Level 4 qualification

IOSH or equivalent safety qualification

Job description

Overview

An opportunity is available for a Team Manager based at Worcester. We are looking for an experienced people manager who can, with our support and mentoring, develop technical knowledge around how we manage and operate an electricity network, repair damaged/faulty electricity lines, take appropriate preventative measures to ensure the ‘lights stay on’ for our customers and facilitate new connections. You will work with the Head of Operations to develop the local business strategy, and contribute to the regional business strategy, and lead a multidisciplinary team to achieve success against our targets and goals. You will also, personally and through your teams, deliver a responsive, timely and professional customer focused service. As a leader you will have exceptional people and communication skills and be able to effectively manage a diverse team of people in technical and administrative roles. We offer an inclusive working environment where our values – do the right thing, find a better way, and make it happen, are embedded in everything we do. Job share applications could be considered for these roles.

Progression to a higher salary may be available subject to meeting specified knowledge, skills and competencies.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Main Responsibilities

• Build and maintain a safety culture which enables a safe working environment validated through site safety inspections.
• Investigate, report, and take appropriate action following an accident, injury, and/or damage to property or near miss.
• Ensure the team always delivers a high level of customer service and achieves all customer service-related performance targets.
• Speak to customers and internal/external stakeholders on behalf of the Company and the team on issues that relate to team activities e.g. Local Energy groups, working groups to improve processes, complaints, claims.
• Successfully manage costs through the efficient management of the team.
• Monitor tasks and approve expenditure to ensure work is undertaken within budget and in accordance with annual programme.
• Approve and monitor capital investment e.g. customer connection activities, identify and comment on and correct variances and take appropriate action.
• Within a continually changing working environment set a clear vision, lead and manage change effectively.
• Manage the dual responsibility of the team’s annual network programme whilst overseeing daily activities of restoring supplies and repairing damaged or faulty assets.
• Set clear direction and expectations. Ensure team members clearly understand what needs to be done, why, when and by whom. Review progress against expectation and take appropriate action to ensure delivery of results.
• Ensure shared ownership for teams’ goals and objectives, and delivery in accordance with expectation.
• Recognise excellent performance and celebrate success.
• Continuously reflect on work undertaken and performance of team to identify and implement improvements.
• Build a trusting team environment, where all are equally welcomed and valued. Be authentic, support colleagues’ well-being and create excellent lines of communication.
• Proactively support colleagues’ physical and mental health, through both a reactive response when situations occur, and pro-actively to support a healthy working environment.
• Support the development of a diverse working environment within which colleagues are developed and their potential is maximised. Provide constructive feedback.
• Ensure contractor’s work activities are completed to expectation, and take action where contractor is not meeting expectations.
• Ensure the team have the correct facilities, tools, equipment, and vehicles to undertake their work.
• Any other duties appropriate to the grade.

The Ideal Candidate

You will be an experienced leader with exceptional people management skills and be able to empower and lead through others. You will have a good understanding of how building a positive work culture aligns to the future challenges of the business. You will be able to develop or have a good understanding of the changing electricity distribution operating environment and how that is reflected in your leadership and development of teams and culture. You will appreciate how a diverse workforce contributes to the future success of the business. You will be able to demonstrate how you have delivered results. In this role you will be required to travel to attend meetings and visit your teams on site so you will need a full driving licence - a Company vehicle will be available for business use.

If you don’t have them, our successful candidate(s) will need to undertake the following qualifications/development programmes to ensure success in the role and enable progression: Engineering Level 4 qualification or relevant business management qualification, IOSH or equivalent safety qualification, Completion of a safeguarding course, Mental resilience course. Evidence of any relevant qualifications you hold will be required prior to appointment.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.

About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from: 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service; Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%); Annual Share Save plan; Contributory private healthcare scheme for you and your family; Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services; Free on-site parking at all our main sites.

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email [e-mail]. Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date. We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.

Contact Details

National Grid
Tel: [phone]
Contact: Stacey Carrington (WP)
Email: