Team Manager

Devonshire; Sunderland; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organisation specializing in digital transformation is seeking a Team Manager in Sunderland to lead a team of agents. This full-time role involves ensuring client service levels are met, managing team performance, and promoting a positive working environment. Candidates should have strong leadership, communication skills, and experience in people management.

Qualifications

• Experience in managing and motivating teams.
• Strong communication skills and a positive conflict resolution approach.
• Demonstrates reliability and accountability.

Responsibilities

• Manage a team of 22–25 agents to achieve service delivery targets.
• Hold one-to-one meetings and appraisals for team performance.
• Develop personal growth plans to support succession planning.

Skills

Leadership skills

Communication

Attention to detail

Tools

Microsoft products

Job description

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Our client is a dynamic and forward-thinking organisation that specialises in digital transformation services, by helping clients transition from traditional paper-based processes to cutting-edge digital solutions is looking for a Team Manager to join their Sunderland office on a permanent basis.

As a Team Manager, you will be responsible for a team of 22–25 Agents to ensure safe working practices with the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.

Hours: Variation of shift patterns between the hours of 5am-6pm Mon – Fri, 1 in 6 Saturdays.

Responsibilities:

• Work in accordance with defined Company Policies & Procedures and be aware of Health & Safety responsibilities to themselves and to others.
• Manage, lead and engage with the team that supports their achievement of individual and their team key performance indicators.
• Motivate, guide, and recognise the team to exceed KPIs and create a positive culture where the team feel supported, coached and when needed appropriately performance managed.
• Hold constructive one-to-ones and appraisals with the agreed activity that optimises both individual and team performance.
• Structure and execute development plans that support personal growth and feed into the site succession plan.

Required experience:

• Compliance with Data Protection and GDPR.
• Managing and motivating a team to achieve required targets.
• Good working knowledge of Microsoft products.
• People management and development.
• Able to analyse information and report upon its content.
• Demonstrates previous levels of accountability and reliability.
• Promotes a positive working environment and can resolve conflict.
• Strong demonstrable leadership skills.
• Excellent communication, written skills, and attention to detail.

This is a full-time site-based role, working on a variation of shift patterns between the hours of 5am-6pm Monday-Friday, and working 1 in 6 Saturdays. Please only apply if you have the right to work in the UK and within a commutable distance of the site location.