Team Manager

Manchester City Council; Manchester; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Generous holiday

Pension scheme

Enhanced parental leave

Discounts & perks

Learning opportunities

Employee charter commitment

Volunteering leave

Job summary

Manchester City Council is seeking an experienced Team Manager for Housing Solutions to lead a multi-agency approach to homelessness prevention and support residents.

The role requires strong knowledge of homelessness law, policy development, and delivering high-quality service. You will oversee training, partner collaboration, and ensure lawful operational delivery.

Responsibilities

• Provide expert advice and decision resolution to Housing Solutions staff and other professionals.
• Collaborate with partners to identify opportunities to prevent and resolve homelessness and to implement service improvements.
• Oversee internal and external training to embed culture change and support stakeholder understanding of the Housing Solutions Service and its legal framework.

Job description

Working Hours: 35 Hours per week

Contract Type: Full-Time, Permanent

Closing Date: 24th August 2026

Closing Time: 11:59 pm, 26 August 2026

Interview Method: Face to Face

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to -

2 References - where possible we require 3 years' employment history.

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Manchester City Council is a vibrant city, with great connections, but we face a challenge with homelessness for both families and single people. We are committed to rapidly increasing our levels of homeless prevention, increasing our supply of affordable housing, reducing and changing our use of temporary accommodation whilst, most importantly, securing better outcomes for our residents. The Homeless Service will deliver a new Homeless Strategy to cover the period 2027-2030 with an improved focus on achieving successful outcomes and keeping homelessness rare, brief and non-recurring.

The Team Manager will work as part of a group of Team Managers to deliver a case management approach and high quality service. The key responsibilities for this role are: to provide expert advice and decision resolution to Housing Solutions staff and other professionals; to collaborate with partners to identify opportunities to prevent and resolve homelessness as well as identifying and managing service improvements. The successful person will also oversee internal and external training to help embed culture change to support partner and customer understanding of the Housing Solutions Service and it's legal framework.

In order for you application to be considered please answer the following 4 questions within your personal statement:

• What specific actions you have taken when leading a team to improve performance and achieve challenging service objectives.
• How have you built or strengthened partnerships with internal colleagues; external agencies or community organisation to improve outcomes for customers?
• What approaches have you used to manage budgets or staffing resources to achieve outcomes whilst maintaining quality and value for money?
• How have you taken action to champion equality, diversity or inclusion in service delivery?

Housing Solutions is a very busy customer focussed service supporting people who are facing many challenges. We need a pragmatic, innovative, resilient and experienced manager who can work with managers, staff, external partners as well as with people who are, or are at risk of homelessness to find the best solution for their circumstances.

The successful candidate will have a strong understanding of homelessness law and the operational practicalities relevant to implementing that law.

The successful candidate will be able to explain the intricacies of the law to a range of individuals spanning legal experts to people experiencing homelessness directly.

Experience of writing policies and procedures for operational implementation will be a necessary skill held by successful candidate.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits We Offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

Requirements

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail].

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

Required

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We’ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Calculate your take home pay

Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.

Privacy Notice