Accommodation Support Worker

Manchester City Council; Manchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension contribution

Enhanced parental and carers leave

MCC+ discounts

Training & development opportunities

Wellbeing support

Job summary

Manchester City Council seeks a dedicated homelessness support worker to assist residents at Broom Lane, a 15-bed site. You will help residents settle in, process housing benefit and universal credit paperwork, and act as a keyworker for a caseload.

You’ll coordinate referrals to drug, alcohol and mental health services while ensuring safety and welfare checks. The role operates on a 10-week rolling rota, with day, evening and night shifts, including weekends and bank holidays, and includes a

Qualifications

• Experience with safeguarding and risk assessment in a housing or homelessness context.
• Ability to manage multiple priorities and work under pressure.
• Good IT literacy and ability to use multiple systems daily.

Responsibilities

• Support residents to settle into accommodation and progress to permanent housing.
• Complete administrative duties and process benefit claims (Housing Benefit, Universal Credit).
• Act as keyworker for a caseload and signpost to benefits agencies and support services.
• Maintain safety, carry out welfare checks, and support with moves-on and referrals.

Skills

IT skills

De-escalation

Organisational skills

Resilience

Empathy

Tools

Liquid Logic

HPA2

MAS gateway

MS Office

Job description

Working Hours and Pattern:

35 Hours Per Week. This role operates on a rotating shift basis and includes regular weekend and bank holiday working.

• Day Shift: 8:00am to 3:30pm
• Evening Shift: 2:30pm to 9:30pm
• Night Shift: 9:15pm to 8:15am

Candidates must be flexible and able to work across all shift patterns, including weekends and bank holidays, in line with service requirements.

Contract Type:

Full-Time, Permanent

Additional Payments:

20% Flexibility payment

Closing Date:

31 August 2026

Closing time:

11.59pm

Interview Method:

Face to Face

Legal Right to Work:

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment

Use of Artificial Intelligence (AI):

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to -

2 References - where possible we require 3 years' history.

DBS (Disclosure and Barring Service) clearance:

this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here (https://www.gov.uk/government/publications/dbs-code-of-practice). We have a policy on the Employment of Ex-Offenders and it is available upon request.

This is a rewarding role which involves direct working with some of the most vulnerable in our society: Manchester's homeless community. Broom Lane offers Temporary accommodation to singles. Broom Lane is a 15-bed mixed accommodation for individuals with a range of complex/high support needs.

Job Duties:

In this role you will support residents to settle into the accommodation, with the goal of moving residents onto more permanent accommodation. You will complete booking in paperwork and benefit claims with residents for both Housing Benefit and Universal Credit when required. You will be allocated as keyworker for a case load of residents to support during their stay at the accommodation. You will be expected to complete support sessions and signpost residents to benefits agencies, complete referrals to drug and alcohol support services and to mental health services. You will also complete move on work with residents, identify what their support needs are, and complete suitable referrals.

The role can be very fast paced at times and being able to multitask and organise your time is vital. You will have responsibility for the day to day running of the service. All staff are responsible for Health and Safety of the building this includes completing building checks, room checks and welfare checks each day. Staff will also be required to tidy and clean parts of the accommodation, keeping the conditions to a good standard, this includes the cleaning and tidying of rooms when they become vacant, in preparation for re-let.

In addition, there will be emergency incidents that occur on shift at times, that you will be required to deal with. This could be contacting the emergency services for a resident, liaising with professionals about a resident or supporting someone in a time of crisis.

Support staff will also be required to issue eviction notices, written and verbal warnings to residents when required.

You will also be required to complete admin duties whilst on shift, we use multiple systems each day - Liquid Logic, HPA2, Manchester Move, MAS gateway and programmes on Microsoft Office and Microsoft 365, as well as various spreadsheets to input and retain relevant information. You will also be required to update the handover each shift and ensure the information inputted is accurate and up to date.

This role is part of a 10-week rolling rota and is staffed 24/7 onsite, 7 days a week. The shifts consist of days, evenings and waking nights. There are two cover weeks on the rota, and you will be required to work whatever shift is prioritised at the time. Shift work is crucial to the role and is non-negotiable as shifts are part of the contract, with this you receive a 20% increment on top of the Grade 5 salary.

There is one Team Leader and two Homeless Lead Officers who line manage the team of 10 support workers at Broom Lane as well as two other sites. There is security on site during all shift times at Broom Lane, and two securities during the Night shift.

For an informal discussion, please contact the hiring manager, Joanne shaw, at [e-mail] to arrange a convenient time to discuss the role.

Why Join Us:

We would love to hear from you if you have experience of:

This is a fantastic opportunity to join one of our friendly and supportive teams who make a real difference day in day out to our residents lives.

We are looking for a motivated and reliable individual with strong organisational skills, a positive attitude, and the ability to manage competing priorities effectively. We are looking for someone who is passionate about ending homelessness and supporting residents who are experiencing it.

The homeless service is always expanding and adapting. You will join a team of colleagues who are highly motivated to learn, develop and grow with the service. This is an extremely rewarding but also at times challenging role, which offers excellent opportunities for knowledge building and training.

Being competent in IT skills is essential at Manchester City Council as we use several systems daily. You will be provided with training for the systems but will need a good understanding of IT in general.

All other role relevant training/shadowing will be provided.

An ability to be resilient and to effectively be able to de‑escalate is vital, especially in times of crisis. A warm friendly approach, whilst maintaining professional boundaries is crucial, and a positive demeanour with a can‑do attitude, is what a candidate who will work at Broom Lane should demonstrate.

Rough sleeping, being roofless or leaving somewhere safe, and subsequently becoming homeless, along with other complicating factors can be the lowest point of someone’s life. In order to support residents, we need candidates to be committed, passionate and empathetic to this fact and work towards positive outcomes.

Essential Requirements for the role:

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Application Guidance:

As part of your application response, please can you refer to the Essential Criteria for the role, outlined below. If this information is not included in your response, or it is not met, we will not be in a position to interview you.

In not more than 750 of your own words, using examples from your own experience, tell us about:

• Your own experience of risk assessment and safeguarding work
• Your own experience and ability to manage conflicting priorities
• Your own experience of professional boundaries and confidentiality awareness

We’re the local council for one of the UK’s most vibrant and diverse cities.

Our Vision:

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits We Offer:

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council:

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process:

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme:

Requirements:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term condition
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us:

We’re a Disability Confident Employer, Offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail].

What We Will Need From You If You're Successful:

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks:

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information:

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Use of Artificial Intelligence (AI):

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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