Team Manager

John Lewis Partnership; High Wycombe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the UK is seeking a Team Manager of Customer Assistants to enhance customer service and team development. This role focuses on empowering employees and building strong customer relationships in a dynamic retail environment. Ideal candidates will have extensive leadership experience and the ability to drive a positive culture among team members.

Benefits

Flexible working arrangements

Job sharing options

Qualifications

• Experience leading a large team in a fast-paced, customer-focused environment.
• Proven track record as a people specialist and culture driver.

Responsibilities

• Strive for high levels of customer and Partner satisfaction.
• Empower team to act with authority and accountability.
• Build genuine relationships with customers and stakeholders.

Skills

Leadership

Customer Service

Team Development

Relationship Building

Job description

About the role: As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience through a seamless shopping journey.

You'll be an outstanding people specialist, leading, inspiring, and developing your Partners (employees) to reach their full potential.

Key Responsibilities

Working in our shops as a Team Manager is fast-paced and dynamic. On a day-to-day basis, you'll be responsible for:

1. Striving for high levels of customer and Partner (employee) satisfaction.
2. Empowering your team to act with authority and accountability, fostering a culture of support and professional growth.
3. Building genuine relationships with customers and stakeholders.
4. Collaborating with the wider shop leadership team and taking on duty manager responsibilities when required.
5. Developing a clear resourcing strategy to recruit Partners with the capability, aspiration, and passion for outstanding service.

Essential Skills/Experience

- Experience leading a large team in a fast-paced, customer-focused environment with a proven track record as a people specialist and culture driver.

Desirable Skills/Experience

- Disciplinary and Grievance experience.

- Hiring Manager / Recruitment experience.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world and are committed to innovation, diversity, and excellent service. As Partners, we share ownership and responsibility, working together through successes and challenges, embodying kindness and respect.

We foster an environment where everyone can be themselves and thrive, growing individually and collectively.

Important Points to Note

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Applicants will be informed during recruitment, and quick completion of documents is encouraged to avoid delays.

Apply promptly as vacancies may close early due to high application volumes.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.