Team Manager

John Lewis & Partners; High Wycombe; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading employee-owned retail business as a Team Manager of Customer Assistants in High Wycombe. You will lead a dynamic team, ensuring exceptional service and customer satisfaction while fostering a growth-oriented culture. This role emphasizes team leadership, accountability, and relationship building, set in an inclusive and innovative environment promoting work-life balance.

Qualifications

• Experience leading a large team in a fast-paced, customer-focused environment.
• Proven track record as a people specialist and culture driver.

Responsibilities

• Striving for high levels of customer and Partner satisfaction.
• Empowering your team to act with authority and accountability.
• Building genuine relationships with customers and stakeholders.
• Developing a clear resourcing strategy to recruit Partners.

Skills

Leadership

Customer Service

Team Management

Problem Solving

Communication

Job description

About the role

As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience through a seamless shopping journey. You'll be an outstanding people specialist, leading, inspiring, and developing your Partners (employees) to reach their full potential.
Key Responsibilities
Working in our shops as a Team Manager is fast-paced, and no two days are the same. Your responsibilities include:

• Striving for high levels of customer and Partner satisfaction.
• Empowering your team to act with authority and accountability, fostering a culture of support and growth.
• Building genuine relationships with customers and stakeholders.
• Taking on duty manager responsibilities when required, working with the wider shop leadership team.
• Developing a clear resourcing strategy to recruit Partners capable of delivering outstanding service.

Essential skills/experience
- Experience leading a large team in a fast-paced, customer-focused environment, with a proven track record as a people specialist and culture driver.
Desirable skills/experience
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are Partners, driven by our purpose to build a happier world. There's never been a more exciting time to join us.

We focus on retail excellence, innovation, and diversification. We are committed to price, quality, and service in John Lewis, and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and responsibility, contributing to our success and supporting each other through all times, with kindness and respect.

We foster an inclusive environment where everyone can be themselves and thrive, growing individually and collectively.

As Partners, we make a difference, and we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks. You will be informed and encouraged to complete necessary documents promptly to avoid delays. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be required for some roles.

We recommend applying early, as vacancies may close if we receive a high volume of applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.