TEAM MANAGER

Primark Stores Limited; Hanley; On-site; GBP 28,000 - 38,000; Full time

Job summary

Primark Stores Limited in Hanley is seeking a Team Manager to lead a store section and drive a superior customer experience. You will collaborate with the management team to ensure smooth daily operations and contribute to sales through effective team leadership.

The role demands hands-on leadership, exceptional communication, and a proactive approach to developing staff within a fast-paced retail environment. The position is full-time and on-site at the Hanley store.

Qualifications

• Proven leadership experience in a retail or customer-focused environment.
• Experience coaching and developing team members to deliver excellent service.
• Strong commercial awareness and ability to drive results through people.

Responsibilities

• Collaborate with the management team to support daily store operations.
• Manage an allocated store section including commercial planning, stock, planograms and visual standards.
• Oversee till areas or fitting rooms when needed.
• Organise and direct Retail Assistants, assigning daily tasks.

Skills

Leadership experience

Coaching skills

Commercial awareness

Team management

Customer focus

Communication

Job description

Location: PrimarkHanley
Salary: £33,189 (with 31 days annual leave & pension)
Contract: Full-Time Permanent, 5 days out of 7

BECAUSE PEOPLE LISTEN WHEN YOU TALK

A people-first culture where you can work with impact. A business that continues to grow and invest creating maximum joy at minimum cost. Just look at our 80,000+ colleagues across 450+ stores covering many markets globally, all leaving their mark.

Our colleagues are the heart of everything we do – we’re caring, dynamic and we succeed together. The Team Manager role is at the forefront of this. There’s real accountability and ownership, we give our managers freedom within a framework, which means you can shape your team’s development and encourage a fast, efficient, enjoyable customer experience.

What you’ll do

At Primark we do retail our way…so here is a taste of what you can expect in the role.

• Collaborate with the rest of the management team to support the daily running of the store.


• Responsible for an allocated section or department of your store – including commercial planning, stock management, planograms, creating visual impact and of course sales.


• Oversee till areas or fitting rooms when required.


• Organise your team of Retail Assistants, setting tasks daily.


• Motivate and coach your team to provide an exceptional store environment and customer experience while optimising sales.


• Drive your own development by taking advantage of our digital learning, apprenticeships and career pathways and see yourself grow in a supportive place powered by our people.

What you’ll bring

Inspiring the team to deliver an amazing customer journey requires a bold team player to take the reins. Here’s what we need from you:

• Leadership experience and coaching skills – ability to influence your team to communicate, engage and challenge whilst keeping the customer at the forefront of your actions.


• Driver of performance through commercial awareness and talent development.


• Focus on building strong relationships to enhance employee culture and well‑being.


• Excellent organisational skills and the ability to problem‑solve.

Excited? Good. Because it’s energising to put your skills to work in a growing global business committed to helping people express themselves – and feel a sense of belonging.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at [e-mail].

REQ ID: JR-14209