Team Manager

World of Books; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

World of Books is seeking a Team Manager in Coventry to lead warehouse operations and ensure excellence in service delivery. The role includes managing a team of 6, planning resources, and upholding KPIs and compliance with health and safety.

The ideal candidate will have a minimum of 2 years of leadership experience in a similar environment, and demonstrate strong planning and operational skills. A permanent position offering a shift pattern that ensures work-life balance.

Qualifications

• Minimum 2 years’ leadership experience in a fast-paced warehouse or distribution environment.

Responsibilities

• Lead the day-to-day running of Inbound or Outbound operations.
• Directly manage 6 Team Leaders.
• Plan shift resources and work with recruitment agencies.
• Ensure excellent onboarding experience for new starters.
• Produce written reports on policy and incident investigations.
• Chair formal meetings including disciplinary hearings.
• Manage timesheet approvals and absence management.
• Champion team engagement and resolve queries.

Skills

Resource planning

KPI delivery

Health & Safety compliance

Microsoft Office proficiency

Job description

About the Role

We’re looking for a Team Manager to lead one of our warehouse operations teams and help us keep doing what we do — brilliantly.

Responsibilities

• Leading the day-to-day running of Inbound or Outbound operations — delivering KPIs, maintaining 90%+ OTD, and keeping H&S compliance front and centre
• Directly managing 6 Team Leaders — coaching, aligning and holding them accountable
• Planning shift resources and working with our recruitment agencies to maintain the right headcount
• Partnering with the training team to ensure new starters receive an excellent onboarding experience
• Investigating people policy and H&S incidents and producing written reports
• Chairing formal meetings including disciplinary hearings where required
• Working closely with the People Team on timesheet approvals, absence management and recruitment workflows
• Championing engagement — listening to your team, resolving queries and supporting site-wide events

Qualifications

• Minimum 2 years’ leadership experience in a fast-paced warehouse or distribution environment

Required Skills

• Confident resource planner with experience managing a large, diverse team
• Track record of delivering against KPIs and operational targets
• Solid understanding of Health & Safety procedures
• Good working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)

Preferred Skills

• WMS experience and Lean Six Sigma / IOSH / NEBOSH qualifications are a bonus — not a dealbreaker

Pay range and compensation package

Coventry-based, permanent, with a shift pattern that gives you proper time off.

Equal Opportunity Statement

World of Books is a certified B Corporation. We are committed to building an inclusive team and welcome applications from candidates of all backgrounds.

If you’re a warehouse leader who wants to do meaningful work in a business that moves fast and stands for something — we’d love to hear from you. Apply below or reach out directly to find out more.