Team Manager

The World; Coventry; On-site; GBP 32,000 - 42,000; Full time

Job summary

World of Books in Coventry is seeking a Team Manager to lead one of our warehouse operations teams and drive performance, reliability and safety. You will oversee day-to-day inbound or outbound operations, ensure 90%+ on-time delivery, and keep health and safety front and center.

You will directly manage 6 Team Leaders, plan shift resources, coordinate with recruitment agencies, and partner with the training team to onboard new starters.

Qualifications

• Minimum 2 years' leadership experience in a fast-paced warehouse or distribution environment.
• Proven ability to plan resources for a large team and meet KPIs.
• Strong knowledge of Health & Safety procedures.
• Good working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)

Responsibilities

• Lead day-to-day inbound or outbound operations and hit KPIs.
• Directly manage 6 Team Leaders and hold them accountable.
• Plan shift resources and coordinate with recruitment agencies.
• Partner with training for onboarding new starters.
• Investigate people policy and H&S incidents; produce written reports.
• Chair disciplinary hearings when required.
• Work with People Team on timesheets, absences, and recruitment workflows.
• Champion engagement and address team queries.

Skills

Resource planning

KPI delivery

H&S procedures

MS Office

Education

Lean Six Sigma / IOSH / NEBOSH (bonus)

Tools

WMS

Job description

About the Role We're looking for a Team Manager to lead one of our warehouse operations teams and help us keep doing what we do - brilliantly. Responsibilities

• Leading the day-to-day running of Inbound or Outbound operations - delivering KPIs, maintaining 90%+ OTD, and keeping H&S compliance front and centre
• Directly managing 6 Team Leaders - coaching, aligning and holding them accountable
• Planning shift resources and working with our recruitment agencies to maintain the right headcount
• Partnering with the training team to ensure new starters receive an excellent onboarding experience
• Investigating people policy and H&S incidents and producing written reports
• Chairing formal meetings including disciplinary hearings where required
• Working closely with the People Team on timesheet approvals, absence management and recruitment workflows
• Championing engagement - listening to your team, resolving queries and supporting site-wide events

Qualifications

• Minimum 2 years' leadership experience in a fast-paced warehouse or distribution environment

Required Skills

• Confident resource planner with experience managing a large, diverse team
• Track record of delivering against KPIs and operational targets
• Solid understanding of Health & Safety procedures
• Good working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)

Preferred Skills

• WMS experience and Lean Six Sigma / IOSH / NEBOSH qualifications are a bonus - not a dealbreaker

Pay range and compensation package

Coventry-based, permanent, with a shift pattern that gives you proper time off.

Equal Opportunity Statement

World of Books is a certified B Corporation. We are committed to building an inclusive team and welcome applications from candidates of all backgrounds.

If you're a warehouse leader who wants to do meaningful work in a business that moves fast and stands for something - we'd love to hear from you.