Team Leader: Youth Employment & Progress Coach

AKG (UK) EMPLOYMENT LIMITED; England; On-site; GBP 36,000 - 48,000; Full time

Job summary

AKG (UK) Employment Ltd in the United Kingdom is recruiting a Team Leader to oversee Mentors and Programme Co-ordinators, driving a participant journey from engagement to job start, ensuring contract targets are met and high-quality guidance is delivered.

The role requires strong leadership, performance management and collaboration with internal teams and external partners. You will travel locally as needed and support delivery across sites while upholding compliance and safeguarding standards.

Qualifications

• Experience of leading teams in employability or welfare-to-work settings.
• Strong performance target delivery and quality assurance.
• Ability to coach staff through observations and structured reviews.
• Proven ability to build relationships with Jobcentre Plus, employers, and partners.

Responsibilities

• Lead, motivate and support a team of Mentors and Programme Co-ordinators to deliver the contract, ensuring young people receive consistent, high-quality support that moves them into sustainable work.
• Oversee the performance of Mentors and Programme Co-ordinators, setting clear expectations, monitoring caseload activity and ensuring each Mentor is actively progressing participants through the full journey from engagement to job start and sustainment.
• Monitor individual and team performance against contract targets, using management information to identify risks, address underperformance quickly and drive achievement of job outcome and sustainable employment targets.
• Ensure Mentors deliver a structured, participant-centred journey, including effective action planning, regular contact, barrier removal, employer engagement and timely progression towards work.
• Conduct regular one-to-one meetings, monthly staff reviews, observations and coaching sessions to improve Mentor performance, strengthen quality of delivery and ensure compliance with contract standards.
• Review participant caseloads with Mentors to ensure young people are receiving the right level of support, referrals, employer introductions and in-work support to achieve and sustain employment.

Skills

Team leadership

Performance management

Coaching and development

Stakeholder engagement

Communication skills

IT literacy

Tools

Microsoft Office

Case management systems

CRM systems

Job description

AKG (UK) Employment Ltd in the United Kingdom is recruiting a Team Leader to oversee Mentors and Programme Co-ordinators, driving a participant journey from engagement to job start, ensuring contract targets are met and high-quality guidance is delivered.

The role requires strong leadership, performance management and collaboration with internal teams and external partners. You will travel locally as needed and support delivery across sites while upholding compliance and safeguarding standards.