Team Leader - The Place to Eat, John Lewis Glasgow

WSH Group; Glasgow; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Free lunch on shift

50% discount on food and drinks

Life Assurance

Employee discounts via Perkbox

Job summary

Benugo in Glasgow, located at John Lewis, seeks a Team Leader to deliver outstanding customer service and oversee daily operations. You will drive the front-of-house experience, ensure smooth service and support the management team across shifts.

The role requires weekend work and flexibility, with opportunities to train staff and contribute to a dynamic hospitality culture within a prestigious retail environment.

Qualifications

• Candidate must show a positive can-do attitude.
• Strong communication skills.
• Good organizational skills.
• Ability to work under pressure to meet business needs.
• Reliable and a team player.
• Self-motivated and proactive.

Responsibilities

• Maintain the highest standard of customer experience at all times.
• Ensure food safety compliance is followed at all times.
• Be responsible for a specific area or food offering and rotate as needed.
• Organise deliveries, check delivery notes and report discrepancies.
• Assist with clearing tables and supporting the management team.
• Carry out daily team briefings and address team queries.
• Adhere to Health & Safety, Food Safety and COSHH guidelines.
• Handle tills, cash procedures, take orders and serve food and drinks.
• Develop the team through training and support labour targets.

Skills

Positive attitude

Strong communication

Good organization

Working under pressure

Team player

Self-motivated

Job description

Team Leader - The Place to Eat, John Lewis Glasgow

• Full-time
• Employment Type: Perm.
• Salaried Working Pattern: Full-time 5 Days Out of 7

When we founded Benugo we had a vision of not just creating superb, natural food but of giving London something that was a real experience.

This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

Find out more about us at www.benugo.com

Job Title: Team Leader
Location: John Lewis Glasgow
Reports to: Manager /General Manager
Contract Type: Full -time

Job Purpose

This role encompasses working any days of the week, with regular weekend work. You will offer thehighest standard of service, providing a positive and efficient customer experience by preparingand serving quality food and beverages, whilst ensuring the smooth running of the location. Thisrole is primarily front of house.

Key Responsibilities

• Ensuring the customer experience is maintained to the highest standard at all times.
• To ensure food safety compliance is followed at all times.
• To be responsible for a specific area or food offering, with flexibility to rotate to a new area ifneeded.
• To organise deliveries , checking delivery notes, and reporting any discrepancies .
• Assisting with clearing tables.
• Assisting with any team queries , supporting the management team.
• To carry out daily team briefings and assist with any team queries.
• To ensure all legislative and government guidelines are adhered to, such as Health andSafety, Food Safety and COSHH.
• To work on tills, following the cash handling procedures, taking orders and serving food anddrinks.
• To assist with the development of the team, providing training where required, especially onthe areas of the food and beverage service , supporting management in the delivery oflabour effectiveness targets.
• To attend all training and development course as requested.
• To always represent WSH and John Lewis in a professional manner in your behaviourappearance and knowledge.
• To carry out any other reasonable duties as required by management.

Skills & Experience Required

• Positive can -do attitude
• Strong communication skills
• Good organisational skill
• Ability to work under pressure to meet the business needs
• Reliable and able to work well within a team
• Self -motivated and proactive

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Endless tea and coffee on shift
• 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
• Competitive rate
• Life Assurance
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkboxapp) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders