Team leader Support worker

Yorkshire Community Healthcare; Altrincham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

Induction & training

Employee Assistance Programme

Mileage allowance

Enhanced pay for unsocial hours

Job summary

Yorkshire Community Care is seeking a dependable Team Leader – Support Worker to oversee a small team delivering high-quality, person-centred care to adults with additional needs across home and community settings. The role blends hands-on support with supervisory duties to ensure safe, responsive care fostering independence.

You will supervise, coach and train team members, coordinate rotas, maintain records, and liaise with families and partners while adhering to safeguarding procedures and

Qualifications

• Proven experience supervising or leading others in a community or complex care setting.
• Strong leadership and interpersonal skills with the ability to motivate and develop a team.
• Excellent communication skills and ability to maintain accurate records and use basic IT for rostering/reporting.
• Knowledge of safeguarding, risk assessment and best practice in care delivery; calm in challenging situations.
• Willingness to undertake enhanced DBS check as part of pre-employment checks.
• Valid UK driving licence and access to a vehicle may be required; mileage allowance provided where applicable.
• Commitment to promoting dignity, independence, equality and inclusion for all service users.
• Flexible approach to working hours (early starts, evenings, weekends) as needed.

Responsibilities

• Lead, motivate and support a team of support workers to deliver consistent, person-centred care.
• Provide direct support to service users including personal care and medication prompts where delegated.
• Coordinate daily tasks and rotas, travel planning and contingency cover for staff absence.
• Carry out supervision, coaching and performance reviews; identify training needs.
• Monitor care quality through spot-checks and care record reviews with timely documentation.
• Promote positive relationships with service users, families and external partners.
• Identify safeguarding, health or wellbeing concerns and report promptly.
• Contribute to care planning, risk assessments and reviews to ensure person-centred approaches.
• Support recruitment, induction and training of new team members; participate in meetings and handovers.
• Ensure infection control and health and safety compliance.

Skills

Leadership

Team supervision

Communication

Person-centered care

Tools

Rostering software

Reporting tools

Job description

Job Overview

We are seeking a dependable and experienced Team Leader – Support Worker to join Yorkshire Community Care’s home support services. The post-holder will lead a small team delivering high-quality, person-centred care to adults with additional needs across home and community settings. This role combines hands-on support with supervisory responsibilities to ensure safe, responsive and dignified care that promotes independence and positive outcomes.

Key Responsibilities

• Lead, motivate and support a team of support workers, ensuring delivery of consistent, compassionate, person-centred care in line with individual care plans and organisational standards.
• Provide direct support to service users as required, including personal care, medication prompts/administration as delegated, meal preparation and assistance with daily living activities.
• Coordinate daily tasks and rotas within the team to meet service demands, including allocation of visits, travel planning and contingency cover for staff absence.
• Carry out regular supervision, coaching and performance reviews with team members, identifying training needs and supporting professional development.
• Monitor care quality through spot-checks, care record reviews and team debriefs, ensuring accurate and timely documentation using organisational systems.
• Promote positive relationships with service users, families and external partners, acting as a point of contact for care-related enquiries and feedback.
• Identify, assess and report safeguarding, health or wellbeing concerns promptly to the appropriate manager or external professionals, following organisational procedures.
• Contribute to care planning, risk assessments and any reviews to ensure person-centred approaches are current and effective.
• Support recruitment, induction and training of new team members and participate in team meetings, shift handovers and multi-disciplinary communication.
• Ensure compliance with infection prevention and control procedures, health and safety policies and all statutory and organisational requirements.

Person Specification

• Proven experience in a support worker role with responsibility for supervising or leading others; experience in a community or complex care setting is desirable.
• Strong leadership and interpersonal skills with the ability to manage, motivate and develop a team while maintaining a positive, person-centred culture.
• Excellent communication skills, both verbal and written, with experience of maintaining accurate records and using basic IT systems for rostering and reporting.
• Knowledge of safeguarding, risk assessment and best practice in care delivery; ability to respond calmly and professionally in challenging situations.
• Compassionate, flexible and organised, with good problem-solving skills and the ability to prioritise tasks and manage a dynamic workload.
• Willingness to undertake relevant training, supervision and an enhanced DBS check as part of pre-employment checks.
• Valid UK driving licence and access to a vehicle may be required depending on service location and responsibilities; mileage allowance provided where applicable.
• Committed to promoting dignity, independence, equality and inclusion for all service users.
• Flexible approach to working hours to meet service needs, which may include early starts, evenings or occasional weekends.

What We Offer

• Competitive pay reflective of experience and responsibilities.
• Contributory pension scheme.
• Comprehensive induction and ongoing training, with opportunities for career progression within the organisation.
• Supportive team culture and access to an Employee Assistance Programme.
• Mileage allowance where applicable and enhanced pay for unsocial hours if applicable.

About Yorkshire Community Care

We provide specialist complex care and support to adults with additional needs across the region. Our teams are committed to empowering people to live fulfilling and independent lives. We value kindness, professionalism and continuous improvement.

Safeguarding and Diversity

Yorkshire Community Care is committed to protecting the welfare of the people we support. All offers of employment are subject to satisfactory pre-employment checks including an enhanced DBS and references. We welcome applications from people of all backgrounds and are dedicated to equality, diversity and inclusion.

Shift Pattern

Flexible home-based and community working pattern to meet service and client needs; may involve occasional early starts, evenings or weekend shifts.