Team Leader, Step Service - Flexible Housing Lead

Homeless Oxfordshire; Oxford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

26 days annual leave

Flexible working

Life Assurance

Employee referral bonus £250

Job summary

Homeless Oxfordshire is seeking a Team Leader - Step Service to oversee a dynamic accommodation-based support team for people with complex health and support needs in Oxfordshire. You will lead service delivery, referrals, risk management and move-on planning, coordinating with hospitals, health teams and other agencies to ensure timely, person-centred support.

The role focuses on line management, safeguarding, and interagency collaboration to deliver safe, effective outcomes for residents.

Responsibilities

• To lead the day to day running of a new and dynamic service with your team and service users.
• To ensure the effective delivery of high-quality support and housing management according to Homeless Oxfordshire policies and procedures
• To work in partnership with Connection Support Step provision and Out of Hospital Team.
• To work with other agencies to provide client centered support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks.
• To proactively and dynamically assess, monitor, manage and respond to risk.
• To liaise with hospitals across the county to respond to referrals (including the Horton, John Radcliffe & Warneford), assess risk and suitability of referrals to the service.
• Work within agreed contractual performance targets and organisational targets and objectives:
• Monitoring and achieving key performance indictors and standards of service.
• Provide support, advice, line management and guidance to staff as appropriate.
• Report any safeguarding concerns in line with procedures and to appropriate bodies.
• Manage challenging situations to ensure the safety of yourself and others. Lead on any incident follow up alongside Team Manager.
• Keep up to date and clear records and ensure information is shared with the team and external agencies as required.
• Maintain positive relationships with all stakeholders and represent Homeless Oxfordshire at interagency meetings, as required.
• Being a member of Homeless Oxfordshire's on-call rota.
• To ensure that Homeless Oxfordshire's Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.

Job description

Homeless Oxfordshire is seeking a Team Leader - Step Service to oversee a dynamic accommodation-based support team for people with complex health and support needs in Oxfordshire. You will lead service delivery, referrals, risk management and move-on planning, coordinating with hospitals, health teams and other agencies to ensure timely, person-centred support.

The role focuses on line management, safeguarding, and interagency collaboration to deliver safe, effective outcomes for residents.