Supported Housing Manager

Housing Limited; Leicester; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Simply Health Package

Blue Light Card

Cycle to Work Scheme

Referral programme

Job summary

The Housing Network (THN) in Leicester is seeking an experienced Service Manager to lead a team delivering high-quality support to vulnerable individuals facing homelessness. You will drive performance, safeguarding, and service quality across the housing service, while managing tenant welfare and rents in a compliant manner.

You will oversee line management responsibilities, ensure policies are followed, and collaborate with external stakeholders to improve outcomes for residents and

Qualifications

• Experience leading a high-quality team delivering support to vulnerable people.
• Strong line management skills including performance review and development.
• Experience in housing or homelessness services is advantageous.

Responsibilities

• Lead and support a team of support workers to deliver high quality sessions for individuals facing homelessness.
• Manage performance through 1:1s, objectives and appraisals, providing support to overcome challenges.
• Ensure safeguarding, rent management and welfare queries are handled with appropriate procedures.
• Monitor contract performance and keep stakeholders informed, escalating issues promptly.
• Ensure service and property compliance, including health and safety, across the service area.

Skills

Team leadership

Safeguarding

Budgeting

Job description

Are you an experienced Service Manager, looking to join at an exciting time of growth and be part of one services based in Leicester. If you are an experienced Service Manager who is committed to leading a high-quality team to support vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!,

• Lead and support a team of support workers to deliver high quality support sessions, supporting individuals with multiple disadvantage who are facing homelessness.
• Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.
• Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.
• Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life cycle in accordance with the organisation's People policies.
• Lead on ensuring all aspects of service and property compliance and H&S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.
• Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.
• Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.
• Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arrears, which will involve administration of housing benefit claims.
• Support the team with welfare benefit queries and money management skills to maximise rental income.

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! We are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Benefits

• Salary - 40,000
• Simply Health Package
• Blue Light Card
• Cycle to Work Scheme
• Referral programme