Housing Team Manager - Lead Compassionate, Recovery-Focused Support

Response; Oxford; On-site; GBP 33,000 - 38,000; Part time

Benefits offered by this job

37 days annual leave

Fully funded training and professional

Blue Light Card discounts

Free counselling and wellbeing support

Cycle to Work Scheme

Enhanced family-friendly leave

£500 Refer-a-Friend bonus

Health cash plan

NHS-approved wellbeing app

Free DBS and flu jab

Job summary

Response in Oxford seeks a Housing Team Manager to lead a dedicated team and deliver person-centred, trauma-informed housing support to residents in our community. You will oversee tenancy processes, monitor KPIs, and work closely with commissioners.

This role requires compassionate leadership and the ability to manage competing priorities in a busy environment. This part-time position (22.5 hours across three days) offers a comprehensive benefits package and opportunities to influence lasting

Qualifications

• Experience in housing, tenancy sustainment or support services.
• Calm, adaptable and confident working with people with complex needs.
• A natural communicator who builds trust and positive relationships.
• Organised, proactive and able to manage competing priorities.
• Leads with empathy, fairness and respect.

Responsibilities

• Lead, inspire and support Housing Support Workers
• Oversee tenancy processes from referrals to sustainment
• Monitor key performance indicators that shape service quality
• Build strong relationships with commissioners, partners and community organisations
• Ensure residents receive person-centred, trauma-informed support
• Champion resident involvement, making sure their voices shape our services
• Maintain compliance with housing law, safeguarding and health & safety
• Support audits, inspections and continuous improvement
• Contribute to policy and service development
• Deputise for the Housing & Income Manager when needed

Skills

Team leadership

Housing experience

Tenant support

KPI monitoring

Stakeholder engagement

Policy compliance

Job description

Response in Oxford seeks a Housing Team Manager to lead a dedicated team and deliver person-centred, trauma-informed housing support to residents in our community. You will oversee tenancy processes, monitor KPIs, and work closely with commissioners.

This role requires compassionate leadership and the ability to manage competing priorities in a busy environment. This part-time position (22.5 hours across three days) offers a comprehensive benefits package and opportunities to influence lasting