Team Leader - South Down

Henderson Group; Rathfriland; Remote; GBP 27,000 - 30,000; Full time

Job summary

Henderson Group is seeking a Team Leader for the South Down area to help drive customer experience and store performance. You will lead the store team, ensure policy adherence, and act as a keyholder when required, including opening, closing and weekend shifts.

You will cover Post Office duties as needed and contribute to community initiatives while upholding the company values of Ambition, Customer First, Teamwork and Integrity.

Qualifications

• Minimum 6 months supervisory experience in a customer‑facing environment.
• Ability to listen, interact and communicate with customers and team members.
• Proven track record of achieving business plans and priorities.
• Inspire colleagues to deliver excellent service and teamwork.

Responsibilities

• Lead the store team to follow policies, standards and practices.
• Take responsibility for the store in the absence of other leaders (keyholder).
• Be a positive role model and uphold our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage workload and support your team while hands-on in store.
• Support the Store Manager to maximise store performance and implement priorities.
• Promote and participate in community initiatives.
• Cover the Post Office when required as part of this role.

Skills

Supervisory experience

Customer service

Communication

Target driven

Job description

Team Leader, South Down Area

£14.83 per hour & benefits

42.5 hours per week, within the hours of Monday - Sunday 6am-11pm. (Working 5 shifts per week).

Opening, closing and weekend shifts will be expected.

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Who are we?

At Henderson Group, we are proud to be Northern Ireland’s leading food service provider. Our group encompasses Henderson Wholesale, Henderson Foodservice, Henderson Retail and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025. We're a family‑owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

A look into the role

Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.

As Team Leader you will:

• Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
• Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
• Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
• Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
• Alongside the store team, actively promote and get involved in initiatives to support the local community.
• You will be required to cover the Post Office when required as part of this role.

• If successful in your application, the offer will be subject to satisfactory completion of the Post Office P250 Vetting Application, comprising of a basic access NI and financial check

Skills for Success

Joining us as Team Leader, the minimum criteria you’ll need is:

• You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer‑focused environment.
• A natural ability to listen, interact and communicate with customers and team members
• Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.
• Be able to inspire everyone to do their best for each other and the customer.

• You must of aged 18 or over for this position (legislative purposes)

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.

42.5 hours per week, within the hours of Monday - Sunday 6am-11pm. (Working 5 shifts per week).

Opening, closing and weekend shifts will be expected.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]

*Communication on the progress of your application will be made via email and the career site, therefore please check regularly.

Job Posting Closing Date: 11.59pm Tuesday 3 November 2026