Team Leader SLHD

St Leger Homes; Doncaster; On-site; GBP 39,000 - 40,000; Full time

Job summary

St Leger Homes of Doncaster is seeking a Team Leader to lead the Furnished Tenancies Service within the Housing Services Team. The role requires operational leadership, oversight of Balby Bridge, and management of Housing Officers to deliver strong housing services.

The position is based at Sandbeck House Office, 37 hours per week, permanent, with a Grade 6 salary (£38,510 - £40,444) and a closing date of 14 October 2026. Informal discussion contact details provided in the posting.

Qualifications

• Experience of leading and developing teams within housing or a customer-focused environment.
• Experience of managing or developing a Furnished Tenancies Service, or a comparable operational service involving stock, suppliers, budgets and service performance.
• Strong knowledge of tenancy and estate management with visible leadership in a priority neighbourhood.
• The ability to analyse complaints and performance information, identify learning and turn findings into effective service improvements.
• Excellent communication, leadership, partnership-working and problem-solving skills.
• A commitment to quality assurance, staff development, outstanding customer service and sustainable community outcomes.

Responsibilities

• Leading the Furnished Tenancies Service, supporting its growth and ensuring value for money and service standards.
• Providing leadership for the Balby Bridge neighbourhood and multi-agency collaboration.
• Leading and motivating Housing Officers to deliver high-quality housing services.
• Overseeing day-to-day tenancy and estate management and anti-social behaviour case work.
• Providing leadership for complaints learning across the borough and driving improvements.
• Leading quality assurance, staff development and performance management to meet targets.
• Collaborating with Council services and partner agencies for coordinated interventions.
• Focusing on long-term preventative service improvements.

Skills

Leadership experience

Stakeholder collaboration

Analytical skills

Communication skills

Problem solving

Customer service focus

Quality assurance

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Grade/Salary: Grade 6 (£38,510 - £40,444 per year) Hours/Type: Full time 37 hours per week, permanent Location: Sandbeck House Office Closing Date:14 October 2026 Interviews: 20 & 23 October 2026
St Leger Homes is recruiting a Team Leader to join our Housing Services Team
The primary focus of this Team Leader role will be to lead, develop and grow the Furnished Tenancies Service. You will provide clear operational leadership, strengthen oversight and performance, and ensure the service is well positioned to respond to increasing demand and deliver positive outcomes for customers. Based within the Central Area Team at St James Street, you will also provide dedicated management oversight for the Balby Bridge neighbourhood, lead a team of Housing Officers and oversee day-to-day housing management activity. A further key focus will be leading borough-wide complaints analysis and ensuring that learning is translated into practical and measurable service improvements. You will work closely with colleagues, customers, Council services and partner agencies to create safe, sustainable and vibrant communities.

• Leading the Furnished Tenancies Service, supporting its continued growth and ensuring it is positioned to meet increasing demand. This will include strengthening oversight of furnished stock, suppliers, costs and service standards; promoting value for money; and ensuring the service supports tenancy sustainability and delivers positive outcomes for customers.
• Providing dedicated leadership and oversight for the Balby Bridge neighbourhood, increasing management visibility, enabling targeted intervention and strengthening multi-agency working in this identified priority area.
• Leading and motivating a team of Housing Officers to support the delivery of excellent housing services.
• Overseeing day-to-day tenancy and estate management, including anti-social behaviour case management and preventative neighbourhood activity.
• Providing clear leadership for complaints learning across the borough by analysing themes and trends, identifying root causes, agreeing improvement actions and ensuring clear ownership. You will monitor delivery, evaluate impact and provide assurance that learning has been embedded and is achieving measurable improvements for customers.
• Leading quality assurance, staff development and performance management, ensuring service targets, standards and customer outcomes are consistently achieved.
• Working closely with Council services and partner agencies to deliver coordinated interventions.
• focus on long-term, preventative service improvement rather than purely reactive day-to-day demands.

We're looking for someone with:

• Experience of leading and developing teams within housing or a customer-focused environment.
• Experience of managing or developing a Furnished Tenancies Service, or a comparable operational service involving stock, suppliers, budgets, customer demand and service performance.
• Strong knowledge of tenancy and estate management, with the ability to provide visible leadership in a priority neighbourhood.
• The ability to analyse complaints and performance information, identify learning and turn findings into effective service improvements.
• Excellent communication, leadership, partnership-working and problem-solving skills.
• A commitment to quality assurance, staff development, outstanding customer service and sustainable community outcomes.

For an informal discussion, please contact Claire Trigger on 01302 734153.

Head Office
St Leger Homes of Doncaster
Civic Office
Waterdale
Doncaster
DN1 3BU
Tel: [phone]
Email: [e-mail]