Team Leader - Tenancy Sustainment

Ciwmjobs; North East; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

27 days annual leave (rising to 32)

Local Government Pension Scheme

Hybrid working

Job summary

Durham County Council is seeking a Team Leader - Tenancy Sustainment to lead a team in delivering supported housing across the county. You will manage case allocations, supervise staff, and work with partner agencies to sustain tenancies and achieve positive outcomes.

The role requires experience in line management, partnership work, and safeguarding, with a strong focus on multi‑agency cooperation and service improvement. DBS checks apply.

Qualifications

• NVQ Level 3 or equivalent is required.
• Safeguarding Level 2 is required.
• Experience of line managing staff.
• Experience of partnership working to achieve desired objectives.

Responsibilities

• Lead, supervise and support a team of Tenancy Sustainment Officers, including case allocation and supervision.
• Oversee support plans, risk assessments and interventions for tenants.
• Coordinate and represent the service at multi‑agency meetings (MAPPA, MARAC, TAF, MDT).
• Deal with safeguarding issues and escalate concerns.
• Undertake file audits, review performance and drive service improvement.
• Develop relationships with statutory, voluntary and private sector partners.

Skills

Team leadership

Partnership working

Risk assessment

Multi‑agency liaison

Education

NVQ Level 3 or equivalent

Safeguarding Level 2

Job description

WHAT IS INVOLVED?

As Team Leader - Tenancy Sustainment, you will lead and support a team of Tenancy Sustainment Officers, ensuring clients receive the right support to sustain their tenancies and achieve positive outcomes. You will work closely with the Assistant Housing Manager, internal services and partner agencies to support tenants with complex needs, manage risk and promote a coordinated multi‑agency approach.

You will:

• Lead, supervise and support a team of Tenancy Sustainment Officers, including case allocation, one-to-one meetings and reflective practice sessions.
• Oversee support plans, risk assessments and interventions, ensuring tenants receive effective and appropriate support.
• Coordinate and represent the service at multi‑agency meetings, including MAPPA, MARAC, TAF and MDT forums.
• Deal with safeguarding issues and ensure concerns are escalated appropriately.
• Undertake file audits, review performance and promote continuous improvement across the service.
• Develop strong relationships with statutory, voluntary and private sector partners to deliver coordinated support.

This role offers the opportunity to make a real difference to residents' lives while leading a dedicated team committed to tenancy sustainment and support.

We encourage you to contact Kay Chapman (Assistant Housing Manager) via email at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

You will need:

• NVQ Level 3 or equivalent
• Safeguarding Level 2
• Experience of line managing staff.
• Experience of partnership working to achieve desired objectives.

Please refer to the attached Person Specification for the full criteria.

If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

OUR commitment to safeguarding

Durham County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all employees and volunteers to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore if successful in your application, an Enhanced Disclosure and Barring Service (DBS) check will be sought inclusive of a check of the Children’s Barred List and Adults Barred List, due to the position working in regulated activity. Applicants should be aware that the DBS check will disclose both spent and unspent convictions, cautions, reprimands and warnings, in line with current legislation and will confirm whether an individual is barred from working with children, adults, or both.

INTERVIEWS

Interviews will be held on Tuesday 20th October (PM) and Thursday 22nd October (AM).

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

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