Team Leader – Tenancy Sustainment

Kirklees Metropolitan Council; Seaham; Hybrid; GBP 46,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Generous annual leave

Job summary

Durham County Council is seeking a Team Leader - Tenancy Sustainment in Seaham to lead a dedicated team in delivering tailored support to sustain tenancies and manage risk.

You will work closely with the Assistant Housing Manager and partner agencies to coordinate multi‑agency responses, oversee safeguarding, and drive continuous improvement through file audits and reflective practice. This role is temporary until Jan 2028.

Qualifications

• NVQ Level 3 or equivalent
• Safeguarding Level 2
• Experience of line managing staff
• Experience of partnership working to achieve objectives.

Responsibilities

• Lead and support a team of Tenancy Sustainment Officers, including case allocation and meetings.
• Oversee support plans, risk assessments and interventions for tenants.
• Coordinate multi‑agency meetings and represent the service at MAPPA, MARAC, TAF and MDT forums.
• Deal with safeguarding issues and escalate concerns appropriately.
• Undertake file audits, review performance and drive continuous improvement.
• Develop strong relationships with statutory, voluntary and private partners to deliver coordinated support.

Skills

Line management experience

Partnership working

Risk management

Team leadership

Education

NVQ Level 3 or equivalent

Safeguarding Level 2

Job description

Join our Housing Assets and Investment team as a Team Leader - Tenancy Sustainment and play a key role in helping residents maintain successful tenancies through effective support, risk management and partnership working.

This role is temporary until January 2028 to cover a period of maternity leave, or until the return of the substantive postholder from maternity leave, whichever is sooner.

WHAT IS INVOLVED?

As Team Leader - Tenancy Sustainment, you will lead and support a team of Tenancy Sustainment Officers, ensuring clients receive the right support to sustain their tenancies and achieve positive outcomes. You will work closely with the Assistant Housing Manager, internal services and partner agencies to support tenants with complex needs, manage risk and promote a coordinated multi-agency approach.

You will:

• Lead, supervise and support a team of Tenancy Sustainment Officers, including case allocation, one-to-one meetings and reflective practice sessions.
• Oversee support plans, risk assessments and interventions, ensuring tenants receive effective and appropriate support.
• Coordinate and represent the service at multi-agency meetings, including MAPPA, MARAC, TAF and MDT forums.
• Deal with safeguarding issues and ensure concerns are escalated appropriately.
• Undertake file audits, review performance and promote continuous improvement across the service.
• Develop strong relationships with statutory, voluntary and private sector partners to deliver coordinated support.

This role offers the opportunity to make a real difference to residents’ lives while leading a dedicated team committed to tenancy sustainment and support.

We encourage you to contact Kay Chapman (Assistant Housing Manager) via email at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

You will need:

• NVQ Level 3 or equivalent
• Safeguarding Level 2
• Experience of line managing staff.
• Experience of partnership working to achieve desired objectives.

Please refer to the attached Person Specification for the full criteria. If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

Our commitment to safeguarding

Durham County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all employees and volunteers to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore if successful in your application, an Enhanced Disclosure and Barring Service (DBS) check will be sought inclusive of a check of the Children's Barred List and Adults Barred List, due to the position working in regulated activity. Applicants should be aware that the DBS check will disclose both spent and unspent convictions, cautions, reprimands and warnings, in line with current legislation and will confirm whether an individual is barred from working with children, adults, or both.

INTERVIEWS

Interviews will be held on Tuesday 20th October (PM) and Thursday 22nd October (AM).

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

• attractive salaries
• a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service)
• membership of the excellent contributory career average Local Government Pension Scheme
• a range of flexible working arrangements including hybrid working (home and office) where applicable

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

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Company: Durham County Council

Salary: Grade 12 £45,529 - £49,817

Location: Seaham, Durham

Sector: Corporate Services

Sector: Customer Services

Job Role: Team Leader