Team Leader Residential

Action for Children; Hexham; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Paid leave

Training opportunities

Flexible family packages

Life assurance

Blue Light Card discounts

Wellbeing day

Job summary

Action for Children in Hexham is seeking a Team Leader to oversee day-to-day residential care, lead a dedicated staff team and ensure personalised support for each young person. You will model best practice, participate in on-call leadership across the Northeast cluster, and ensure compliance with regulatory standards.

The role requires leading a team, safeguarding and GDPR knowledge, and a commitment to trauma‑informed, child‑centred care.

Qualifications

• Level 3 Diploma in Social Care and willingness to work toward Level 5 Diploma.
• Experience leading a team in care settings.
• Experience in residential children's services with trauma-informed practice.
• Strong record-keeping and IT skills; GDPR and safeguarding knowledge.

Responsibilities

• Direct line management of the residential team and provide staff support.
• Maintain a safe, compliant work environment meeting regulatory requirements.
• Support young people to achieve positive outcomes, promoting wellbeing and independence.
• Advocate for young people and ensure their voices are heard in all aspects of care.
• Lead staff performance through supervisions, appraisals, and risk assessments.

Skills

Leadership

Team management

Trauma-informed care

Record-keeping

IT literacy

GDPR & safeguarding knowledge

Education

Level 3 Diploma in Social Care

Level 5 Diploma in Leadership and Management for Residential Childcare (England)

Tools

IT systems

Job description

Team Leader

Salary: £33,400 per annum + on call allowance

Location: Hexham, Northumberland

Contract/Hours: Permanent / Full Time - 37 hours per week (including evenings and weekends)

Closing date for applications is midnight of Tuesday 6th October

Benefits

• Over 7 weeks inclusive paid leave and the option to buy or sell leave
• Excellent training and the opportunity to undertake professional training for some roles
• Flexible maternity, paternity and adoption packages
• Up to 5% employer contribution and life assurance cover
• Blue Light Card eligibility with discounts at 15,000 national retailers
• As part of our commitment to staff wellbeing, you'll receive a paid annual Wellbeing Day to use however you choose, supporting a healthy balance between work and life.

At Action for Children, we offer more than just a job. Join us and you'll be part of a team dedicated to giving children safe and happy childhoods. See how your skills can make a real difference, helping solve the problems children and young people face every day.

A bit about the role

As Team Leader at Monksfield, you'll play a key part in delivering high-quality, child-centred care. You'll lead, supervise and support a dedicated staff team, helping colleagues feel confident, well equipped and up to date with the training they need to provide personalised support for each young person.

You'll oversee day-to-day operations, model best practice and represent young people by attending meetings when required. The role also includes participation in an on-call rota across the Northeast cluster, offering leadership support when needed.

Working closely with the management team, you'll take responsibility for compliance and quality checks, ensuring the home meets regulatory standards. Above all, you'll help create a safe, nurturing and positive environment where every young person feels valued and supported.

About the Service

Monksfield is a lively, energetic 24-hour residential service, providing care and support seven days a week for children and young people who need a stable, nurturing and therapeutic environment. The home has a genuinely family-like culture, where staff support one another, reflect together and celebrate every achievement - whether a young person builds confidence, tries something new or manages a difficult moment.

At its core, Monksfield is a place where every child is valued, encouraged and supported to experience life fully, without limits placed by disability. The team provides residential care for children and young people who need stability, consistency and a therapeutic approach. Staff work collaboratively to deliver meaningful activities, predictable routines and child-centred support that promotes wellbeing, independence and positive outcomes.

The team is trained in trauma-informed practice and works closely with families and external professionals to ensure each young person receives personalised, joined-up care. Monksfield is a home filled with connection, purpose and possibility - a place where children can grow, thrive and feel truly understood.

What you do could make a difference

Some key responsibilities of a Team Leader role are to;

• Provide direct line management to the residential team, ensuring staff deliver consistently high standards of care and feel supported in their roles.
• Maintain a safe, positive and compliant work environment, ensuring the service meets regulatory requirements and follows all policies and procedures.
• Support young people to achieve positive outcomes, promoting their wellbeing, independence and personal development.
• Act as an advocate for young people, ensuring their voices are heard and their needs are represented in all aspects of their care.
• Lead, guide and assess staff performance, including carrying out supervisions, appraisals, observations and risk assessments to support professional growth and safe practice.

Let's talk about you

• Strong leadership skills and a genuine commitment to supporting young people to feel safe, valued and understood.
• Level 3 Diploma in Social Care (or an equivalent qualification) and the willingness to work towards the Level 5 Diploma in Leadership and Management for Residential Childcare (England)
• Experience leading a team within a care setting, with the confidence to guide, support and motivate colleagues.
• Experience working in residential children's services, with a solid understanding of trauma informed and child-centered practice.
• Clear, accurate record-keeping skills, including confident use of IT systems.
• Knowledge of Ofsted requirements and what high-quality residential practice looks like.
• Understanding of GDPR, safeguarding and key policies that keep young people safe and ensure compliance.

Why Action for Children?

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life’s challenges. But too many children don’t. By bringing your passion and unique skills and experience, you'll help us change that where it really matters.

We've been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot’s changed since 1869. But what children really need, hasn't. So as long as children need us, we'll be here.

Will you join us?

Our Commitment to Equity, Inclusion and Anti-Racism

At Action for Children, we are committed to creating a workplace where everyone feels respected, valued, and able to thrive. We know that racism and discrimination create barriers, and we are taking active steps to challenge these inequalities in our organisation and in the communities we serve.

We strongly welcome applications from people who are Black, Asian, or from other racialised and ethnically marginalised communities, as well as disabled people, who are currently under-represented in our workforce. We are committed to removing barriers in our recruitment processes and ensuring fair access to opportunities.

We also encourage applications from men, who are under-represented in our Children’s Services roles. We recognise that people hold multiple