Team Leader – Personal Support Service

City of York Council; York and North Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous annual leave allowance

Local Government Pension Scheme

Health & Wellbeing initiatives

Discounts and rewards

Job summary

A local government council in York seeks a Team Leader for the Personal Support Service to manage a team providing support to individuals in their homes. The role includes ensuring that care delivery meets regulatory standards, fostering independence for residents, and working collaboratively with families. Strong communication and leadership skills are essential. The position offers a generous benefits package including annual leave and professional development opportunities.

Qualifications

• Experience in social care, especially in team leadership.
• Strong understanding of safeguarding practices.
• Excellent spoken English competency (CEFR level C2).
• Commitment to safeguarding and mandatory training

Responsibilities

• Manage a team providing support and guidance to service users.
• Ensure compliance with CQC regulations.
• Deliver personal care and promote independence.
• Commit to flexible shifts; no two shifts are the same

Skills

Good communication skills and the ability to lead a team

Ability to record and document

Ability to work within a team/able to use your own initiative

Knowledge of CQC regulations and Health and Social Care Acts

Confidence to work with other professionals and families

Commitment to personal development and training

Job description

Join to apply for the Team Leader – Personal Support Service role at City of York Council

Are you looking for a rewarding role in social care supporting customers in their own home as part of our Independent Living Communities?

Responsibilities

As a line manager/team leader you will be required to manage a team of staff ensuring support and guidance is provided to both staff and service users in our 24hr Independent Living Communities. You will be responsible for ensuring CQC regulations and guidance are adhered to whilst working with a team to manage staff to support customers living in their own homes within York. Managing the delivery of personal care and promoting daily living skills to enable customers to maximise their independence while adhering to policies and procedures. The duties are varied, so no two shifts will be the same.

Key Skills And Experience

• Good communication skills and the ability to lead a team.
• Ability to record and document.
• Work within a team/able to use your own initiative.
• Have a knowledge and understanding of CQC regulations and various Health and Social Care Acts and Mental Capacity.
• Confidence to work with other professionals and families.
• Commitment to identifying personal development and attend mandatory training.

Please note, we do not have a sponsorship licence to sponsor individuals for visas to work in the UK, therefore we are unable to offer sponsorship for this role. This role is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. In addition, we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Sarah Benton, Registered Manager at [e-mail] or on 01904 551869.

Closing date: Friday 31 October 2025 at 12 midnight
Interview date: WC 10 November 2025