Team Leader, People & Workforce Operations

Serco Limited; Swindon; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays

Contributory pension (up to 6%)

Internal training & qualifications

Wellbeing & Employee Assistance

Job summary

Serco Limited is seeking a Team Leader to direct a team delivering personnel administration and workforce operations at the Defence Academy, Swindon. You will lead recruitment, onboarding, and probation, ensuring security clearance and induction requirements are completed while fostering wellbeing and high service standards.

You will drive performance through coaching, handle sensitive personnel matters with professionalism, and maintain strong relations with MOD stakeholders to support audits

Qualifications

• Proven experience leading and developing teams in a people-focused environment.
• Strong communication skills with the ability to engage confidently with colleagues and stakeholders at all levels.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Experience handling sensitive employee matters and conducting difficult conversations with professionalism and fairness.
• Competent with Microsoft Office applications including Excel, PowerPoint, Word and Teams.
• CIPD Level 3 or 5 qualification or equivalent experience is desirable.

Responsibilities

• Lead recruitment, onboarding and probation management, ensuring security clearance and induction requirements are met.
• Provide day-to-day leadership for JSAU and Workforce Operations Team, promoting wellbeing and customer service.
• Drive performance through regular one-to-one meetings, feedback, coaching and annual reviews.
• Manage employee relations and workforce administration, including absences, flexible-working requests and capability matters.
• Build strong MO D stakeholder relationships and provide assurance on performance and service delivery.
• Support audits, inspections, and compliance with policies and data protection requirements.

Skills

People leadership

Communication

Organisation

Employee relations

Stakeholder engagement

Difficult conversations

Education

CIPD Level 3 or 5

Tools

Excel

PowerPoint

Word

Teams

Job description

Serco Limited is seeking a Team Leader to direct a team delivering personnel administration and workforce operations at the Defence Academy, Swindon. You will lead recruitment, onboarding, and probation, ensuring security clearance and induction requirements are completed while fostering wellbeing and high service standards.

You will drive performance through coaching, handle sensitive personnel matters with professionalism, and maintain strong relations with MOD stakeholders to support audits