Team Leader, Patient Pathways & Admin Services

OUH; Oxford; On-site; GBP 32,000 - 39,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Oxford is recruiting for a Band 5 Admin Team Leader to oversee an administrative service supporting the patient pathway. The role focuses on leading the admin team, standardising processes, and ensuring a high-quality, responsive service within the Trust's elective access framework.

You will coordinate workload, develop staff, manage recruitment, and monitor waiting lists to prevent delays in the 18-week pathway, while ensuring data quality and

Qualifications

• NHS experience is essential.
• Higher education in management or equivalent is preferred.
• Experience leading/admin teams is important.

Responsibilities

• Lead, support, and supervise the administrative team, acting as the first point of contact for staff and operational queries.
• Allocate workloads effectively and ensure service cover during absences.
• Provide training, mentorship, and development opportunities for staff.
• Manage recruitment, appraisals, and performance issues in line with Trust policies.
• Track patients through the 18-week referral-to-treatment pathway and monitor compliance with access targets.
• Identify waiting list risks and escalate to senior managers.
• Ensure timely scheduling and treatment within required timeframes, including urgent and cancer pathways.

Skills

NHS experience

Leadership

Management

Data quality

Communication

Education

GSCE or equivalent

Higher education in management

Tools

MS Office

Job description

Oxford University Hospitals NHS Foundation Trust in Oxford is recruiting for a Band 5 Admin Team Leader to oversee an administrative service supporting the patient pathway. The role focuses on leading the admin team, standardising processes, and ensuring a high-quality, responsive service within the Trust's elective access framework.

You will coordinate workload, develop staff, manage recruitment, and monitor waiting lists to prevent delays in the 18-week pathway, while ensuring data quality and