Living Donor Patient Pathway Coordinator

Oxford University Hospitals NHS Foundation Trust; Cherwell District; On-site; GBP 21,000 - 26,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an administrative professional to support patient administration within a specialty team. You will handle the full administration service for consultants and manage the patient pathway in line with policy.

Responsibilities include handling inquiries, maintaining confidentiality, using Trust IT systems for registrations, appointments and letters, and attending departmental meetings to stay updated on procedures.

Qualifications

• Demonstrate high level of customer care
• Provide efficient administration to support clinical teams
• Use IT systems to register patients and manage appointments

Responsibilities

• Provide a professional, comprehensive administrative service to a specialty team
• Manage the whole patient pathway in line with Elective Access policy
• Answer all communications (telephone, email, face-to-face) promptly
• Maintain patient confidentiality at all times
• Be flexible in working hours and cover other related roles as needed
• Use Trust IT systems (EPR, Transcription systems, PACS, Proton) for patient registration, notes creation, outpatient appointments, and correspondence
• Attend departmental meetings and training to stay updated on procedures

Job description

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.

• Demonstratehigh levelsof customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of ahigh qualityservice andmaintaineffective working relationships with clinical,nursingand administrative staff.
• Answer allcommunication including telephone,emailand face to face queries,in a timely mannerand action asappropriate.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles atan appropriate gradeor site, and to include varying working hours to ensure the servicemaintains a minimum level of cover during its core hours of 08:00 to 17:00.
• Use the Trust IT systems (includingEPR, Transcription systems, PACS, Proton etc.) toregister patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
• Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.