Team Leader

Victim Support; Wakefield; Híbrido; GBP 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Annual leave 28-33 days

Birthday Leave

Welcome Bonus £500

Pension plan

Enhanced allowances

Discounts

Wellbeing support

Cycle to work

Career development

Descripción de la vacante

Victim Support in Wakefield is seeking a proactive Team Leader to oversee the CYP and VAWG caseloads across West Yorkshire. The role combines line management with hands-on casework in a busy service, with a hybrid model and regular travel within the region.

The successful candidate will have experience leading a team in the voluntary sector, an understanding of the criminal justice system, and a commitment to trauma-informed support for victims and witnesses.

Formación

• Ideally, you will be a confident manager with experience of managing a team of caseworkers.
• Experience of working in the voluntary sector and within the criminal justice system is preferred.

Responsabilidades

• Managing a team of caseworkers
• Carrying out case reviews and case management
• Case allocation and discussion
• Working on the case management system
• Ensuring quarterly and other reporting is completed
• Liaising with the Operations Manager to ensure policy and procedures are followed
• Attending meetings, events and external/internal commitments to share information and promote the service
• Promote a trauma-informed and supportive workplace

Conocimientos

Team management

Criminal justice knowledge

Communication skills

Independent working

Data analysis

IT proficiency

Herramientas

Case management system

Descripción del empleo

We are looking for a dedicated, passionate and resilient individual to work as a Team Leader in our busy West Yorkshire service.

The role manages the Children and Young Person (CYP) team and the Violence Against Women and Girls (VAWG) team who work across West Yorkshire to support those who have been affected by crime.

The role is full time, 37.5 hours per week and based within our Wakefield office as a hybrid role with expectation to work from the office on a regular basis.There will also be an expectation to travel across West Yorkshire on occasion to represent the service and attend meetings and events.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Team Leader you will lead a group of staff who work directly with CYP and VAWG caseloads and will have some experience of managing and supporting a team.

Key Responsibilities:

• Managing a team of caseworkers
• Carrying out case reviews and case management
• Case allocation and discussion
• Working on the case management system
• Ensuring quarterly and other reporting is completed
• Liaising with the Operations Manager to ensure policy, procedure and other tasks are completed
• Attending meetings, events and other external and internal commitments to enhance knowledge, share information and promote the service
• Promote a trauma informed and supportive workplace

About You

Ideally, you will be a confident manager with some experience of managing a team of caseworkers. You will ideally have experience of working within the voluntary sector and of working within the criminal justice system.

You will need:

• An understanding of the criminal justice system and its impact on victims an witnesses
• An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments
• Practical understanding of confidentiality, safe working practices, data protection and other legal requirements
• Experience of working in a challenging and changing environmentExperience of crisis management, support and guidance in stressful situations, with a client service focus
• Experience of leading and managing a team
• Strong communication skills
• Working independently
• Experience of gathering, analysing and using information to inform quality and compliant services
• IT expertise and experience particularly on case management systems and on Word, Excel etc.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.