Team Leader - M&S Simply Food

SSP; Guildford; Presencial; GBP 19.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted Parking

Discounted Meal

Employee Discounts

Friends and Family Discount App

Award-winning training and development

Descripción de la vacante

SSP at Gatwick Airport North Terminal is seeking a Retail Team Leader to open, close and manage daily operations while guiding a busy frontline team to deliver exceptional service.

You will lead shifts across a 6:30am–11:30pm window (5 out of 7), in a fast-paced hospitality/retail setting. Earn £14.25 per hour, with £1.50 night incentive (£15.75 total) and enjoy staff discounts and training opportunities.

Formación

• Retail moves fast and you thrive on action.
• You lead a team and make an impact every day.
• You are 18+ to perform certain shifts.

Responsabilidades

• Open, close and oversee daily operations.
• Lead your team through busy shifts and keep energy high.
• Inspire excellent customer service and handle queries.
• Monitor unit performance and drive improvements.

Conocimientos

Team leadership

Customer service

Problem solving

Descripción del empleo

About the Role

RETAIL TEAM LEADER - M&S Gatwick Airport North Terminal

Pay Rate: £14.25 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.75 per hour.

Shift Pattern: Full-Time (30+hrs). Shifts between 6:30am - 11:30pm, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Team Leader where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role has got your name on it!


• Due to some responsibilities within the Retail Team Ledaerrole, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE RETAIL TEAM LEADER ROLE

• Take ownership of opening, closing, and daily operations while solving problems on the fly.


• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.


• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.


• Results focussed, staying informed about unit performance and championing improvements.


• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

AS A RETAIL TEAM LEADER WE WILL OFFER YOU

• Discounted Parking whilst on shift


• Discounted Meal while on shifts.


• Employee Discounts.


• Friends and Family Discount App.


• Award-winning training, apprenticeships and development programs.


• Health & Wellbeing Support.


• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.