Team Leader - M&S Simply Food

SSP Group; Crawley; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Discounted Parking

Discounted Meal on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development

Health & Wellbeing Support

Job summary

SSP Group is recruiting for a Retail Team Leader at M&S Gatwick Airport North Terminal. You will manage daily operations, lead a frontline team, and ensure outstanding customer service across shifts from 6:30am to 11:30pm.

The role offers full-time hours (30+hrs) with a flexible 5-out-of-7 shift pattern in a fast-paced airport retail setting. Earn £14.25 per hour with a £1.50 enhancement for hours between midnight and 6am, bringing the rate to £15.75/hour.

Qualifications

• Experience leading a team in fast-paced hospitality or retail environments.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts, keeping energy high and atmosphere positive.
• Inspire your team to deliver great customer service and be the go-to person for queries.
• Monitor unit performance and champion improvements.
• Previous experience leading a team in a busy hospitality or retail environment is ideal.

Skills

Leadership

Team management

Customer service

Retail operations

Job description

About the Role

RETAIL TEAM LEADER - M&S Gatwick Airport North Terminal

Pay Rate: £14.25 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.75 per hour.

Shift Pattern: Full-Time (30+hrs). Shifts between 6:30am - 11:30pm , any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Team Leader where the energy's high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role has got your name on it!


• Due to some responsibilities within the Retail Team Ledaer role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE RETAIL TEAM LEADER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.


• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.


• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.


• Results focussed, staying informed about unit performance and championing improvements.


• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

AS A RETAIL TEAM LEADER WE WILL OFFER YOU:

• Discounted Parking whilst on shift


• Discounted Meal while on shifts.


• Employee Discounts.


• Friends and Family Discount App.


• Award-winning training, apprenticeships and development programs.


• Health & Wellbeing Support.


• A fast-paced, rewarding role where you\'ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Retail Team Leader!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.