Dynamic Retail Team Leader — Inspire & Drive Results

SSP Group; Crawley; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Discounted Parking

Discounted Meal on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development

Health & Wellbeing Support

Job summary

SSP Group is recruiting for a Retail Team Leader at M&S Gatwick Airport North Terminal. You will manage daily operations, lead a frontline team, and ensure outstanding customer service across shifts from 6:30am to 11:30pm.

The role offers full-time hours (30+hrs) with a flexible 5-out-of-7 shift pattern in a fast-paced airport retail setting. Earn £14.25 per hour with a £1.50 enhancement for hours between midnight and 6am, bringing the rate to £15.75/hour.

Qualifications

• Experience leading a team in fast-paced hospitality or retail environments.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts, keeping energy high and atmosphere positive.
• Inspire your team to deliver great customer service and be the go-to person for queries.
• Monitor unit performance and champion improvements.
• Previous experience leading a team in a busy hospitality or retail environment is ideal.

Skills

Leadership

Team management

Customer service

Retail operations

Job description

SSP Group is recruiting for a Retail Team Leader at M&S Gatwick Airport North Terminal. You will manage daily operations, lead a frontline team, and ensure outstanding customer service across shifts from 6:30am to 11:30pm.

The role offers full-time hours (30+hrs) with a flexible 5-out-of-7 shift pattern in a fast-paced airport retail setting. Earn £14.25 per hour with a £1.50 enhancement for hours between midnight and 6am, bringing the rate to £15.75/hour.