Team Leader - Home Claims

Hastings Direct; Melton Mowbray; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in home claims is seeking a Team Leader to lead and motivate a team within their Home Claims department. The role involves setting objectives, conducting audits, and ensuring high-quality claims handling. Ideal candidates should have previous leadership experience and a strong customer focus. This position also offers extensive benefits, flexible working options, and commitment to inclusivity.

Benefits

Flexible working

Competitive bonus scheme

Financial wellbeing support

Mental wellbeing program

25 days annual leave

Qualifications

• Demonstrable experience in leading a team within a claims environment.
• Strong background in customer service and claims handling.

Responsibilities

• Lead, motivate, and inspire a team of 8-10 colleagues.
• Set and manage annual and monthly objectives.
• Conduct regular monthly audits on colleagues.
• Engage and motivate the team effectively.

Skills

Leadership experience

Customer focus

Excellent communication skills

Coaching skills

Job description

Role overview

You’ll be leading, motivating and inspiring a team of 8-10 colleagues within our Home Claims department, which has been going through some exponential growth – making for exciting times!

Job details – you’ll need to have demonstrable experience in

• Supporting the Hastings Direct goal to become a market leading home claims handling function
• Setting and managing annual and monthly objectives, providing coaching and development plans to support ongoing progression and ensuring annual PDRs are conducted
• Ensuring payments are authorised in line with our departmental SLA’s and overseeing guidance and advice in respect of technical referrals
• Conducting regular monthly audits on colleagues
• Engaging and motivating the team, delivering effective meetings
• Supporting the overall quality of claims handling internally and by outsourced partners

Essential skills/experience

• Previous leadership experience (contact centre, claims or home claims experience highly beneficial)
• Strong customer and colleague focus
• Excellent communication and coaching skills

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader (1 hour via Microsoft Teams)
• 2nd interview with our Home Claims Director (30 minutes via Microsoft Teams)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Benefits

In addition to a competitive salary you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There\'s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cashback plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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