Team Leader - Hillside

Hoople Group; Hereford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Pension - Aviva

Annual leave 26+ days

Healthcare Cash Plan

Life Assurance

Enhanced pay benefits

Cycle to Work Scheme

Training & Development

Refer a Friend bonus

Annual Bonus

Job summary

Hillside, part of Hoople Care in Hereford, is seeking a Team Leader to lead day-to-day shifts, oversee assessments, and support a dedicated care team. The role is permanent and full-time, paying £14.22 per hour with Enhanced DBS.

You will work closely with the Registered Manager and Deputy Manager to deliver high-quality, person-centred care in a warm home environment. You’ll supervise staff, support ongoing compliance with CQC standards, and contribute to service development while building

Qualifications

• Leading day-to-day shifts and coordinating assessments.
• Guiding and supervising Support Workers and agency staff.
• Supporting audits, quality monitoring and CQC/Hoople compliance.
• Developing activities to help people live active lives.

Responsibilities

• Lead shifts and coordinate personalised care.
• Act as a role model and mentor for staff.
• Support management with audits and quality monitoring.
• Manage medication rounds and ensure up-to-date records.

Skills

Leadership

Team supervision

Communication

Education

Health and Social Care Level 3

Job description

Team Leader - Hillside (Hoople Care)

£14.22 per hour | Permanent | Enhanced DBS | Full time

Join us as a Care Team Leader and play a key role in supporting both our staff and the people we care for, helping to shape a positive, safe and supportive care environment

About Us

At Hillside (part of Hoople Care) we're proud of our outstanding leadership. Our Registered Manager was awarded "Manager of the Year 2024" by the Hereford Times Care awards, and you'll work directly alongside her and an experienced Deputy Manager as part of a highly motivated team. Together we're shaping innovative, person-centred care that makes a real difference to people's lives.

Hillside Care Centre is a welcoming, vibrant residential care home in the beautiful south of Hereford (Redhill).

We provide short-term residential care with a strong focus on reablement and independence - supporting each individual to achieve their personal goals, whether that's returning home or moving on to a long-term care arrangement. Our dedicated team delivers high-quality, person-centred support in a warm, family-style environment, making a genuine difference to the lives of everyone we care for.

Why Join Us?

• Award-winning leadership - learn and develop under the 2024 Manager of the Year.
• Make an impact - help people live as independently, safely and fully as possible.
• Grow your skills - we'll empower you to develop your leadership, compliance and quality-improvement expertise.
• Collaborative culture - work with local professionals, families and the community to deliver best practice.
• Real variety - no two days are the same; you'll combine hands-on care with team leadership and service development.

What You'll Be Doing

• Leading day-to-day shifts, coordinating assessments to ensure the highest personalised care and support.
• Acting as a role model, providing guidance and supervision to Support Workers and agency staff.
• Supporting the management team with audits, quality monitoring and compliance to CQC and Hoople standards.
• Developing innovative activities and opportunities that help people live full, active lives.
• Manage medication rounds and maintain MARS, ensuring records, medication and safety processes are always up to date and compliant.
• Building strong relationships with families, professionals and the wider community.

About You

You're an experienced Support Worker, Senior Carer or Team Leader who's ready to step up. You hold a level 3 qualification in Health and Social Care or willing to work towards. You have great IT skills. You're passionate about person-centred care, a natural organiser, and confident communicating with staff, professionals and families. You take pride in high standards and want to see people (and teams) flourish.

What We Offer

Join a team that invests in you. We offer a generous package of benefits designed to support your wellbeing, lifestyle, and career growth:

• Great Pension - 6% employer and 4% employee contributions with Aviva.
• Generous Annual Leave - 26 days + 8 bank holidays (rising to 31 + 8 after 5 years).
• Flexible Holidays - Buy or sell up to 3 days leave (excl. term-time staff).
• Health & Wellbeing Support - Access to occupational health, short-term counselling, physiotherapy, and 24/7 confidential counselling.
• Healthcare Cash Plan - Claim back up to 100% of everyday healthcare costs (dentist, optician, physio, 24/7 GP consultations, and more).
• Life Assurance - Up to 3x your annual salary.
• Enhanced Pay - Maternity, paternity and sickness benefits.
• Lifestyle Perks - Discounts on groceries, high-street shopping, leisure, dining, airport parking, and vehicle maintenance (service, MOT, fuel cards, and insurance).
• Cycle to Work Scheme - Save on a new bike through salary sacrifice.
• Training & Development - Access to high-quality learning, including care-specific courses.
• Recommend a Friend Bonus - £500 for successful referrals.
• Annual Bonus - £250 contractual bonus plus additional performance bonuses.

We're proud to offer more than just a job — we offer a supportive, flexible and rewarding workplace where you can grow and thrive.