Reception Team Leader

Portico; London; On-site; GBP 37,000; Full time

Job summary

Portico is seeking a Reception Team Leader to manage a team of Lobby Hosts at a premier multi-occupied building in London. The role involves ensuring outstanding customer service and supervising front-of-house operations that integrate innovative features. As part of a dynamic team, you will enhance visitor experiences while upholding Portico’s commitment to excellence and inclusion.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training Academy for development opportunities

Qualifications

• Excellent communication skills are essential.
• Previous experience in a similar reception role preferred.
• Strong supervisory skills with attention to detail.

Responsibilities

• Supervise the Lobby Hosts and ensure exceptional service.
• Work in partnership with the Front of House Manager.
• Set the tone for first impressions of visitors.

Skills

Communication

Attention to Detail

Customer Service

Supervisory Skills

Job description

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Portico is defined by

our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico is currently looking for a Reception Team Leader to oversee our amazing team of Lobby Hosts based at one of the most impressive multi-occupied buildings in London!

This exciting new role is completely different from anything you have seen before and offers a glimpse into the future of front-of-house services. Think of features like smartphone check-in, facial recognition, and speedy access to amenities.

The Lobby Supervisor will supervise a team of Hosts, who set the tone for the first impressions visitors have of our clients’ business. They will work in partnership with the Front of House Manager to establish service excellence within the building. The team’s role is to ensure an exceptional level of customer service is delivered to all visitors and staff using the space and services. The building's vision is to be the most engaged and responsible workplace through people, technology, and excellence. It aims to enhance wellbeing, embrace inclusion, inspire knowledge, and value the environment. These core elements are essential in delivering the bespoke services expected.

Working hours are 40 hours per week with shifts between 7am – 7pm, Monday – Friday.
Salary: £36,750

We are looking for someone with excellent communication skills, great attention to detail, and a passion for delivering impeccable service. You should possess strong supervisory skills and have previous experience in a similar role, ideally within a reception environment. A positive attitude, hardworking nature, and passion for customer service are essential.

What’s in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling and information services
• Access to Choices, our discounts and benefits platform offering savings at high street retailers, hotels, cinemas, and more
• Training Academy providing excellent training and development opportunities