Team Leader Extra Care Scheme

Psr-Solutions; Lower Blandford St Mary; On-site; GBP 26,000 - 31,000; Full time

Job summary

PSR Solutions is recruiting for a Team Leader to join an Extra Care Scheme in Bournemouth. The role is permanent, full-time, with a salary of £28,500 per year and Monday–Friday 8:30am–5pm, plus on-call duties.

You will support staff, oversee care delivery, and ensure medication administration meets regulatory standards. You will roster and supervise care calls, develop the care team, manage care plans and risk assessments, and coordinate with recruitment to maintain safe staffing; on-call and

Qualifications

• Experience supervising Extra Care or Domiciliary Care staff.
• Strong knowledge of care regulation and quality standards.
• Ability to roster, supervise, and develop the care team.

Responsibilities

• Roster, template, and monitor care calls using the ECM system.
• Manage and develop the care team through regular supervision, appraisals, and training.
• Create, review, and update care and risk plans aligned with user needs and CQC guidance.
• Coordinate with recruitment to maintain safe staffing levels and arrange emergency cover.
• Handle complaints and quality assurance tasks with the Branch Manager.
• Participate in on-call rota to support service users and staff outside core hours.
• Audit medication administration records for compliance with policy and regulations.
• Liaise with GPs, pharmacies, and local authorities to resolve queries and prepare for inspections.

Skills

Supervisory experience

Care management

Tools

ECM system

Job description

IMPORTANT:You must have experience of working in either an Extra Care Scheme or Domiciliary Care branch in a supervisory role to apply for this position.

A leading care provider in Bournemouth is looking to recruit a Team Leader to join theirExtra Care Scheme.

About theTeam Leader role and what the client is offering:

• A competitive annual salary of £28,500.
• A permanent, full-time contract
• Working Monday to Friday 8.30am to 5pm, with additional on-call duties
• Occupational maternity pay, adoption pay & paternity pay
• Occupational sick pay and death in service payment
• All the above subject to terms and conditions

You’ll ensure their extra care scheme runs smoothly, that their care staff are fully supported, and that medication administration always meets regulatory and internal standards.

Key Responsibilities:

• Roster, template, and monitor care calls using their electronic care management system.
• Manage and develop the care team through regular supervision, appraisals, and training.
• Create, review, and update care and risk plans in line with service user needs and CQC best practice.
• Work with recruitment to maintain safe staffing levels and arrange emergency cover when needed.
• Handle complaints, compliments, and quality-assurance tasks alongside the Branch Manager.
• Participate in the on-call rota to support service users and staff outside core hours.
• Audit and review medication administration records to ensure full compliance with CQC regulations and company policy.
• Use their electronic medication management (ECM) system to monitor administration and log discrepancies.
• Deliver training and guidance to staff on medication policies, safe handling, and documentation.
• Liaise with GPs, pharmacies, and local authorities to resolve queries and prepare for inspections.
• Report non-compliance, help design corrective action plans, and maintain detailed audit records.

Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance.

PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances.