Team Leader - Dundee

Trinny London; Dundee; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading beauty brand as a Team Leader in Dundee. You'll manage counter operations, provide exceptional customer service, and inspire your team. This role requires a passion for makeup and skincare, along with strong communication skills. Enjoy a vibrant work environment and competitive benefits.

Benefits

50% Company Discount

Competitive Commission Structure

Summer and Festive Celebrations

Rewards and Recognition Scheme

Qualifications

• Experience in a retail makeup artist position, ideally within the luxury sector.
• Strong communication and mathematical skills.

Responsibilities

• Conduct services such as appointments and walk-ups, ensuring customer satisfaction.
• Drive sales to achieve daily and monthly targets.

Skills

Customer Relationship Management

Communication

Mathematical Skills

Adaptability

Education

Retail Makeup Artist Experience

Job description

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Role - Team Leader

Location - Dundee

Hours - Full Time

We have an exciting opportunity for a Team Leader to join our sparkling new Dundee team! Reporting to the Business Manager, you will support in aspects of counter management. A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the counter, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.

Welcome to Trinny London!

Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role

Your key responsibilities are:

• Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all
• Delivering impeccable customer service, sharing your knowledge with each customer
• Embody Trinny London's brand and style and priding yourself on knowing that your customers are returning back to you
• Ability to work in a fast-paced environment to achieve and exceed KPIs. Feed on the buzz of achieving your goals and being the best you can be
• Working with our education and training team to continually offer best-in-class makeup advice and services
• Staying up to date with the latest skincare and makeup trends, improve your product knowledge and elevating your artistry
• Driving sales in order to reach daily and monthly sales targets
• Assist your Business Manager with:
• Planning events to increase sales and footfall
• Completing and distributing rotas via our HR system and rota system
• Motivating and inspiring the team to improve their artistry & product knowledge
  
  

Requirements

The essential skills and experience required to succeed in this role are:

• Experience in a retail makeup artist position, ideally within the luxury sector
• Passionate for makeup and skincare
• Experience with customer relationship management and data capture targets
• Adaptable and confident with an ever-changing, fast-paced and high-pressured environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable and motivated by working towards and exceeding targets and KPIs
• Organised, punctual and flexible to work retail hours, including bank holidays and weekends
• Personable with a customer-centric mindset
  
  

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we're always keen to hear from ambitious individuals looking for their next challenge.

Benefits

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after probation
• Competitive commission structure
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
  
  
  

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

#TLRETAIL

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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