Reception Supervisor, Malmaison

Frasers Hospitality; Dundee; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading hospitality company as a Reception Supervisor in Dundee. You'll be the face of the hotel, ensuring exceptional guest experiences while enjoying generous benefits and opportunities for career progression. With a focus on high standards and guest engagement, this role offers a chance to build a rewarding career in hospitality.

Benefits

Discounted staff room rates

Discounted friends and family rates

Dining discount

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Engaging with guests and delivering exceptional service.
• Setting the tone for guest experiences.

Responsibilities

• Be the first and last point of contact for guests.
• Ensure guest experiences exceed expectations.

Skills

Customer Service

Team Leadership

Job description

Rate of Pay / Hours: £12.69 per hour, 32 hours a week, with generous company benefits, training, and development opportunities.

Type of Contract:

Permanent

Location:

Dundee

About the Role:

Be the face of our hotel, get paid for doing what you love, enjoy a range of perks and benefits, learn new skills, and build a career with Malmaison.

Are high standards natural to you? Do you love engaging with people and making guests smile by delivering exceptional service? Want to be part of a unique team working with the best food, drinks, and a brand you can be proud of? We share your passion for Food, Wine, and Cocktails!

As a Reception Supervisor, you and your team are the first and last point of contact for our guests, setting the tone for their visit and ensuring their experience exceeds expectations.

We aim to create unforgettable memories for our guests. This role could be a stepping stone to a Head of Department position within Malmaison. We actively support internal development and progression — Onwards and Upwards.

Additional Benefits:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
• Discounted friends and family room rates with 50% off the best available rate.
• 35% off your bill when dining in our brasseries and bistros.
• Fully funded apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme — save up to 40% on bikes.
• Healthcare Cash Plans covering dental, optical, and medical needs from £5 per month.
• Referral schemes paying up to £1500 for introducing new team members.
• A professional uniform that looks great and comfortable.
• Wellness and campaign days promoting activities like Pay Day Lunches, National Popcorn Day, and Mental Health Awareness Week.
• Access to Wagestream — real-time wage tracking, up to 50% of earned wages, and money management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast.
• Support for charitable causes, including sponsorship of The Brain Charity.
• Employee Assistance Programme — confidential advice available 24/7 for you and your family.

Our Sustainability Goals:

• 100% of our electricity is generated from renewable sources, primarily wind farms across the UK.
• Recycling at least 70% of hotel waste, driven by staff efforts and our Sustainability Council.
• Transition to chemical-free cleaning systems and eco-friendly kitchen practices.
• Encourage volunteering for sustainable charities, with 2 days paid leave annually.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation, or age.