Team Leader Billing, Ordering & Payments - DGA13733

Dumfries and Galloway Council; Dumfries; Hybrid; GBP 55,000 - 59,000; Full time

Benefits offered by this job

Vivup discounts

LGPS Scotland discounts

Cycle-to-Work scheme

My Money Matters support

Wellbeing Champions guidance

Job summary

Dumfries and Galloway Council is seeking an experienced Team Leader to steer the Billing, Ordering and Payments Team, delivering reliable financial services across the region.

You will develop policy, manage budgets, and drive digital enhancements using Integra, with a focus on customer outcomes and professional service delivery.

Qualifications

• A relevant qualification at SCQF Level 8 (HND/SVQ) or equivalent.
• Experience managing teams and delivering business-critical services.
• Experience developing policies, business plans and service improvements.
• Knowledge of budgetary control and relevant legislation and regulations.
• Strong communication, presentation and stakeholder management skills.
• Experience of financial systems development, system analysis or project management.
• The ability to manage competing priorities and lead through change.
• A commitment to high standards of professionalism, integrity and customer service.

Responsibilities

• Lead, manage and develop the Billing, Ordering and Payments Team.
• Deliver efficient and effective sales ledger, purchase ledger, ordering and financial control services.
• Drive continuous improvement, service redesign and customer-focused outcomes.
• Develop and embed a strong performance management culture.
• Lead business planning activities for the team and contribute to service-wide objectives.
• Provide advice, guidance and support to a wide range of stakeholders.
• Manage budgets and resources within delegated responsibilities.
• Represent the service at internal and external meetings and on corporate projects.
• Lead the testing, implementation and optimisation of system upgrades and new financial system modules.

Skills

Leadership

Team management

Stakeholder management

Budgeting

Policy development

System development

Project management

Communication

Education

SCQF Level 8

Tools

Integra

Job description

Job Description

Team Leader Billing, Ordering and Payments (18/724)

Dumfries

Band 12 £54,699 - £58,923

Are you an experienced leader with a passion for delivering high-quality business support services, driving continuous improvement and developing high-performing teams?

Dumfries and Galloway Council is seeking an ambitious and motivated Team Leader to lead our Billing, Ordering and Payments Team within Finance & Procurement. This is a key management role responsible for ensuring the effective delivery of essential financial transaction services that support Council services, partners and customers across the region.

As a member of the Procurement, Commissioning and Payments team, you will provide leadership across a range of billing, ordering and payment functions, ensuring compliance with statutory requirements, Council procedures and best practice. You will play a leading role in service development, business planning, performance management and the delivery of continuous improvement initiatives.

A significant aspect of the role will involve supporting the development of the Council's Financial Management System (currently this is Integra), including assessing opportunities for system enhancements, leading testing and implementation activities, and helping to improve business processes through digital solutions and innovation.

Key Responsibilities

• Lead, manage and develop the Billing, Ordering and Payments Team.
• Deliver efficient and effective sales ledger, purchase ledger, ordering and financial control services.
• Drive continuous improvement, service redesign and customer-focused outcomes.
• Develop and embed a strong performance management culture.
• Lead business planning activities for the team and contribute to service-wide objectives.
• Provide advice, guidance and support to a wide range of stakeholders.
• Manage budgets and resources within delegated responsibilities.
• Represent the service at internal and external meetings and on corporate projects.
• Lead the testing, implementation and optimisation of system upgrades and new financial system modules.

Requirements

About You

We are looking for a confident and collaborative leader with substantial experience of managing teams and delivering critical business services. You will have a track record of leading change, improving processes and delivering excellent outcomes for customers and stakeholders.

You should be able to demonstrate:

• A relevant qualification at SCQF Level 8 (HND/SVQ) or equivalent.
• Experience managing teams and delivering business-critical services.
• Experience developing policies, business plans and service improvements.
• Knowledge of budgetary control and relevant legislation and regulations.
• Strong communication, presentation and stakeholder management skills.
• Experience of financial systems development, system analysis or project management.
• The ability to manage competing priorities and lead through change.
• A commitment to high standards of professionalism, integrity and customer service.

Why Join Us?

This is an excellent opportunity to influence how critical financial services are delivered across the Council. You will work with colleagues across all services to improve processes, develop digital solutions and support the effective use of public resources while contributing to the achievement of the Council's priorities and outcomes.

We can provide flexible and hybrid working arrangements.

• With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing.
• Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more.
• Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses,
• a Cycle-to-Work scheme,
• financial support from My Money Matters,
• and guidance from our trained Wellbeing Champions

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For an informal discussion about the role, please contact Karen Scott, Procurement, Commissioning and Payments Manager.