Team Leader

Card Factory; York and North Yorkshire; Sur place; GBP 21 000 - 29 000; Plein temps

Résumé du poste

Card Factory is seeking a friendly and upbeat Team Leader to energise our store team and deliver excellent customer experiences. You will support the Store Manager, motivate colleagues, and ensure every customer leaves with what they came in for, plus a smile.

When the Store Manager is away, you’ll step up to keep things running smoothly with confidence and care. You’ll lead day-to-day operations, drive commercial success, and bring the Card Factory Way to life.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to deliver high-quality customer service and drive sales.

Responsabilités

• Support the Store Manager in daily store operations and team management.
• Lead by example to deliver excellent customer experiences and store standards.
• Drive store initiatives, communicate clearly, and foster an inclusive, positive team culture.
• Monitor performance and help team members grow their skills and confidence.

Connaissances

Leadership

Customer service

Team motivation

Communication

Problem solving

Description du poste

We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!

In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.

What you’ll be doing:

You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

What we’re looking for:

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Why Join Us?

If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.

There’s no fixed closing date for this role, so we encourage you to apply early as we may close the vacancy once we’ve received enough applications.

No agencies, please.