Team Leader

Card Factory; Redcar; On-site; GBP 20,000 - 26,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to bring energy and a positive vibe to our store. You’ll support the Store Manager, motivate the team, and ensure every customer leaves with exactly what they came in for and a smile.

When the Store Manager’s away, you’ll step up to keep things running smoothly with confidence and care. You’ll lead day-to-day operations, create excellent customer experiences, and drive commercial success.

Qualifications

• Excellent people leadership to motivate a team.
• Curious, eager to learn and see the bigger picture.
• Able to listen with intent and ensure everyone feels heard and included.
• Flexible and adaptable while maintaining standards.
• Fair, open to feedback, and thoughtful in decision-making.

Responsibilities

• Lead by example to deliver great customer service and drive store performance.
• Support the Store Manager and keep the team motivated when the manager is away.
• Drive store initiatives and maintain clear communication across the team.
• Monitor store performance metrics to ensure smooth operation and thriving team.

Skills

Leadership

Curiosity

Active listening

Flexibility

Fairness

Feedback openness

People development

Job description

We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!

In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.

What you’ll be doing:

You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills.

With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

What we’re looking for:

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You’re curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Why Join Us?

If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.

There’s no fixed closing date for this role, so we encourage you to apply early as we may close the vacancy once we’ve received enough applications.