Team Leader

Card Factory; Windsor; On-site; GBP 19,000 - 23,000; Full time

Job summary

cardfactory is seeking a friendly and upbeat Team Leader to energise our Windsor store and keep customers smiling as they leave with exactly what they came in for. You’ll support the Store Manager, motivate the team, and step up when the Manager is away.

You’ll lead by example, drive customer service, and help colleagues grow while keeping the shop running smoothly and targets in sight. Be ready to foster a positive, inclusive vibe with energy and commercial know-how.

Qualifications

• Proven leadership that motivates others and hits targets.
• Curiosity to learn and improve store operations.
• Inclusive approach ensuring every voice is heard.
• Flexible and proactive, with a can-do attitude.
• Fair, receptive to feedback, and thoughtful decision-making.
• Cares about people and helps the team grow.

Responsibilities

• Lead day-to-day store operations and model excellent customer service.
• Inspire and support the team, especially when the Store Manager is away.
• Drive initiatives to improve customer experience and store performance.
• Develop others and build a positive, inclusive team culture.

Skills

Leadership

Customer Service

Team Motivation

Communication

Adaptability

Decision Making

Job description

We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!

In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.

What you’ll be doing:

You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills.

With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

What we’re looking for:

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You’re curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Why Join Us?

If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.

There’s no fixed closing date for this role, so we encourage you to apply early as we may close the vacancy once we’ve received enough applications.