Team Leader

Card Factory; Derry/Londonderry; On-site; GBP 21,000 - 27,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise our store in Northern Ireland. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with exactly what they came in for, plus a smile.

When the Store Manager is away, you’ll step up with confidence to keep things running smoothly. You’ll lead by example, drive store initiatives, nurture growth in others, and maintain a positive, inclusive vibe while watching the numbers and keeping the

Qualifications

• Leadership skills that others want to follow.
• Curious, eager to learn and see the bigger picture.
• Able to listen, value every voice, and foster belonging.
• Flexible, decisive, and able to set the tone by getting things done.

Responsibilities

• Oversee daily store operations as the acting lead when the Store Manager is away.
• Lead by example to deliver great customer service and drive commercial success.
• Develop and support team growth, maintain open communication and a positive vibe.
• Monitor store performance and assist in achieving targets while keeping the team thriving.

Skills

Leadership

Proactive

Team motivation

Communication

Inclusive culture

Decision making

Job description

We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!

In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.

What you’ll be doing:

You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

What we’re looking for:

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Why Join Us?

If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.

There’s no fixed closing date for this role, so we encourage you to apply early as we may close the vacancy once we’ve received enough applications.

No agencies, please.