Team Leader

Card Factory; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

cardfactory in Glasgow is seeking a friendly and upbeat Team Leader to energize our store, support the Store Manager, and help every customer leave with what they came for and a smile.

You will lead by example, unlock the potential of colleagues, drive store initiatives, maintain clear communication, and ensure the shop runs smoothly with confidence and care. This is a hands-on retail role with real opportunities to grow.

Qualifications

• Strong leadership with the ability to motivate and manage a team.
• Curious and eager to learn, with an eye for the bigger picture.
• Value inclusivity and actively listen to every voice.

Responsibilities

• Lead day-to-day store operations and drive customer experiences.
• Set the tone, model excellent service, and support the Store Manager.
• Foster growth, drive commercial initiatives, and maintain open communication.
• Monitor performance metrics to keep the store thriving.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!

In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.

What you’ll be doing:

You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

What we’re looking for:

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Why Join Us?

If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.

There’s no fixed closing date for this role, so we encourage you to apply early as we may close the vacancy once we’ve received enough applications.

No agencies, please.