Team Leader

TN United Kingdom; Wokingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity with Wokingham Young People Services to lead a team providing vital support to young adults transitioning out of care. The role involves supervising staff, ensuring client safety, and collaborating with external agencies. Applicants should possess strong communication skills, relevant experience, and a commitment to improving the lives of young people facing challenges.

Qualifications

• Experience in a residential or institutional sector.
• Excellent verbal and written English skills required.
• Interest in homelessness and complex support needs.

Responsibilities

• Support team to achieve their potential through supervision and coaching.
• Assist with ensuring service operational readiness and client support.
• Manage performance and attendance as part of line management responsibilities.

Skills

Communication skills

Team working

Crisis management

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

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Wokingham Young People Services provides 24/7 support for up to seven young people aged 16-21 care leavers and looked after children.

Our aim is to support to young people with their individual needs to enable them to gain life skills to move on to lower or independent supported living.

This is a fast paced, energetic service. If you are looking for an exciting role, where you’ll be making a difference in the lives of those you support, then this is the role for you!

JOB PURPOSE

To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
• To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met
• To be responsible for attendance management, performance management, quality assurance and any other staff related queries
• To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
• To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts
• To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals
• To support your team where needed with their workload, and support a small caseload of clients
• To be involved in the recruitment of staff for your team
• To ensure an effective and timely response to all safeguarding issues taking appropriate action
• To collate data and generate reports where needed
• To support clients and staff in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
• To maintain confidentiality
• To carry out any other reasonable duties required in the interest of the organisation

ADDITIONAL RESPONSIBILITIES

• This role has line management responsibilities
• This role has financial authorisation responsibilities
• This role has on call responsibilities

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle
• This role will require you to work with clients on a one-to-one basis
• This role may require you to work nights and/or weekends
• This role may require you to lone work

ESSENTIAL CRITERIA

• Experience of working in a residential or institutional or similar sector
• Excellent communication skills, both verbal and written
• Clear verbal and written English
• Strong working knowledge of Microsoft Outlook, Excel, and Word
• Confident and assertive manner
• Strong team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

• Experience of working in a leadership role
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
• Understanding of risk assessment and person-centred, outcomes-based delivery

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.