Team Leader

Card Factory; Warrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retailer in the UK is seeking a Team Leader to enhance customer experience and operational excellence. The ideal candidate will lead the store team, support the Store Manager, and foster a culture of exceptional service. With numerous benefits and opportunities for growth, this role is perfect for those passionate about customer satisfaction and team leadership.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to blended learning and development

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Comfortable analyzing store performance data.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead store team in the absence of Store Manager.
• Ensure high standards and outstanding service.

Skills

Leadership

Customer Service

Team Player

Analytical Skills

Job description

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered around exceptional customer service. You will lead the store team in the absence of the Store Manager and ensure high standards and outstanding service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates good leadership skills.
• Positive, forward-thinking attitude.
• Comfortable analyzing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omni-channel retailer, investing significantly in our colleagues and creating numerous opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Financial wellbeing support, including financial education tools and salary advances
• Seasonal incentive schemes
• Opportunities to apply for retail apprenticeships
• Access to blended learning and development content
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial wellbeing support

If this role aligns with your career aspirations, click 'Apply Now'. We reserve the right to close the vacancy early once sufficient applications are received, so apply early to avoid disappointment.

Location: Westbrook Shopping Centre, Warrington, United Kingdom