Team Leader

ABM; Wallsend; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support and Life Event-C

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work app with discounts and

Job summary

ABM is seeking a Cleaning/Security Supervisor in Wallsend to oversee daily operations and support the Site Manager in their absence. You will manage staff scheduling and ensure cleaning standards while maintaining health and safety procedures at the retail centre.

The role requires strong communication skills, reliability, and the ability to work independently or as part of a team; experience in security and cleaning supervision is preferred.

Qualifications

• Experience in cleaning/security supervisory roles.
• Excellent communication and interpersonal skills.
• Ability to work under pressure in a fast-paced retail environment.
• Proven health and safety awareness.

Responsibilities

• Supervise cleaning and security teams in a retail centre.
• Coordinate staff scheduling and daily cover.
• Ensure cleaning meets ABM standards and safety procedures.
• Lead on-site training and PPE compliance.
• Act as on-site contact in absence of Soft Services Manager.

Skills

Team leadership

Communication skills

English language

Problem solving

Interpersonal skills

Education

Health and Safety Certificate

IOSH Managing Safely

Door Supervisor SIA Licence

CCTV SIA Licence

Tools

Excel

Word

ABM Apps

Job description

LOCATION: Wallsend, NE28 8JP

HOURS: 45 hours per week, Tuesday to Saturday on Rota

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at. We're here to help!

ROLE OVERVIEW AND PURPOSE

You will support theSiteManagerand oversee in their absencein the delivery of the operational management of the contract, ensuring that the operation is managed in line with company policies and procedures. You will also need to display the ability to lead and engagewith theteams,to deliver and be able to work as part of a team in a physically demanding, fast paced environment that providesSecurity andCleaningservices for the client.

This role will include a variety of tasks including the following:

Ensure all Staff scheduling andrequiredcover is in placeon a daily basis.

To ensure that all cleaning duties carried out are strictlyin accordance withour standards so that quality work is delivered fully meeting/exceeding our expectations.

To ensure that all work undertaken is strictly carried outin accordance withABM’s Health and Safety procedures. Moreover, todemonstratetheir commitment to the fact that each ABM employee has a personal responsibility for their own health and safety and for that of persons who may be affected by their acts/or omissions.

Whilst at the Centre to effectivelyassistwith the public, evacuations etc.

Tomake surecleaning dutiesare completedas directed byThe Soft Services ManagerMoreover, to always consider the work undertaken and wherever opportunities for improvements to working practices exist, putting forward suggestions so that ‘continuous improvement’ is the norm.

To work in a proactive manner supporting/assisting colleagues whenever in a position to do so.

To undertake ad hoc duties as directed/ operationallyrequired.

KEY RESPONSIBILITIES

1. Working within our Cleaningand security teamsin a retail shopping centre environment, carrying out duties effectively and efficiently.

1. Carry out Daily Cleaning audits and manage completion of areasidentified

1. Duties will includeleading and engaging a team to deliver highcleaningservicesboth internally and externally inall areas of the shopping Centre,

1. Set up, stock, and maintenance of cleaning equipment and supplies

1. Monitor andmaintainsanitation and organisation of assigned areas

1. AssistCentre Managerswhen needed to ensureoptimumservice to clients

1. Performadditionalduties as needed, within reason

1. Comply withmonthly training sessions delivered by the supervisor/line manager as necessary

1. Providing training to your team on the use of bothride-on sweepers and scrubber-dryers, along with other cleaning equipment. Ensuring that all equipment is kept clean, wellmaintainedand in a safeworking order.

1. Ensuring that your team is responsive to any spillages and callouts from the clients on site team.

1. Communicate effectively with your team and line manager – we all work together.

1. Ensuring that yourself and your team wear protective clothing (PPE) and comply withHealth & Safety legislation and policies.

1. The post holder will need to be able to work on their own initiative as well as part of a team and exhibitexcellent communicationskills and be able to confidently communicate with their team members and those of the client.

1. To Supervise Team and give guidance throughout shift.

1. To Act as point of Contact for ABM on site in absence of Soft Services Manager.

Able to use Excel, Word and able to create Purchase orders using ABM Apps and Software

PreviousExperience in Similar Cleaning/SecuritySupervisory Role

• Good inter-personal and communication skills

• High Attention to detail

• Ability to work under pressure

• Ability to quickly adapt to a remarkably busy operational environment

• A reliable and flexible approach to work

• Excellent Written and verbal skills in English

• Ability to use own initiative toidentifyand prioritise tasks

• Ability to work alone and as part of a team

• Approachable and courteous manner

• An understanding of the need for confidentiality and discretion inbusy Shopping Centre

QUALIFICATIONS

• Healthand Safety Certificate

• IOSH Managing Safely

• Door Supervisor SIA Licence

• CCTV SIA Licence

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.