Team Leader

ABM UK; Jarrow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Cycle to work scheme

Perks at Work

Job summary

ABM UK is recruiting for an on-site supervisory role at Viking Shopping Centre. You will support the Site Manager, lead cleaning and security teams, and ensure operations meet ABM standards.

The role involves health and safety adherence, staff scheduling, and delivering high-quality services in a fast-paced environment. Candidates should have health and safety qualifications (IOSH/ SIA) and experience supervising teams, with strong communication, planning, and problem-solving skills.

Qualifications

• Health and Safety and SIA qualifications are required.
• Experience supervising teams in security/cleaning environments is preferred.
• Strong communication and confidentiality in a busy shopping centre.

Responsibilities

• Supervise cleaning and security teams in an outdoor centre environment.
• Lead daily cleaning audits and manage area coverage.
• Set up and maintain cleaning equipment, stock, and supplies.
• Ensure health and safety compliance and incident response.
• Provide on-site training and guidance to team members.
• Coordinate with Centre Manager and on-site client teams as needed.

Skills

Team leadership

Communication skills

Attention to detail

English proficiency

Ability to work under pressure

Education

Health and Safety Certificate

IOSH Managing Safely

Door Supervisor SIA Licence

CCTV SIA Licence

Tools

Excel

Word

ABM Apps and Software

Job description

LOCATION: Viking Shopping Centre

HOURS: 40 hours per week, Tuesday to Saturday on Rota

PAY RATE: Competitive

ROLE OVERVIEW AND PURPOSE

You will support the Site Manager and oversee in their absence in the delivery of the operational management of the contract, ensuring that the operation is managed in line with company policies and procedures. You will also need to display the ability to lead and engage with the teams, to deliver and be able to work as part of a team in a physically demanding, fast paced environment that provides Security and Cleaning services for the client. This role will include a variety of tasks including the following:

• Ensure all Staff scheduling and required cover is in place on a daily basis.
• To ensure that all cleaning duties carried out are strictly in accordance with our standards so that quality work is delivered fully meeting/exceeding our expectations.
• To ensure that all work undertaken is strictly carried out in accordance with ABM's Health and Safety procedures.
• Moreover, to demonstrate their commitment to the fact that each ABM employee has a personal responsibility for their own health and safety and for that of persons who may be affected by their acts/or omissions.
• Whilst at the Centre to effectively assist with the public, evacuations etc.
• To make sure cleaning duties are completed as directed by The Soft Services Manager.
• Moreover, to always consider the work undertaken and wherever opportunities for improvements to working practices exist, putting forward suggestions so that 'continuous improvement' is the norm.
• To work in a proactive manner supporting/assisting colleagues whenever in a position to do so.
• To undertake ad hoc duties as directed/ operationally required.

KEY RESPONSIBILITIES

• Working within our Cleaning and security teams in an Outdoor centre environment, carrying out duties effectively and efficiently.
• Carry out Daily Cleaning audits and manage completion of areas identified.
• Duties will include leading and engaging a team to deliver high cleaning services externally in all areas of the shopping Centre.
• Set up, stock, and maintenance of cleaning equipment and supplies.
• Monitor and maintain sanitation and organisation of assigned areas.
• Assist Centre Manager when needed to ensure optimum service to clients.
• Perform additional duties as needed, within reason.
• Comply with monthly training sessions delivered by the supervisor/line manager as necessary.
• Providing training to your team.
• Ensuring that your team is responsive to any spillages and callouts from the clients on site team.
• Communicate effectively with your team and line manager - we all work together.
• Ensuring that yourself and your team wear protective clothing (PPE) and comply with Health & Safety legislation and policies.
• The post holder will need to be able to work on their own initiative as well as part of a team and exhibit excellent communication skills and be able to confidently communicate with their team members and those of the client.
• To Supervise Team and give guidance throughout shift.
• To Act as point of Contact for ABM on site in absence of Soft Services Manager.
• Able to use Excel, Word and able to create Purchase orders using ABM Apps and Software.
• Previous Experience in Similar Cleaning/Security Supervisory Role.
• Good inter-personal and communication skills.
• High Attention to detail.
• Ability to work under pressure.
• Ability to quickly adapt to a remarkably busy operational environment.
• A reliable and flexible approach to work.
• Excellent Written and verbal skills in English.
• Ability to use own initiative to identify and prioritise tasks.
• Ability to work alone and as part of a team.
• Approachable and courteous manner.
• An understanding of the need for confidentiality and discretion in busy Shopping Centre.

QUALIFICATIONS

• Health and Safety Certificate
• IOSH Managing Safely
• Door Supervisor SIA Licence
• CCTV SIA Licence

BENEFITS

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis
• For more information about ABM's benefits, visit our About ABM:
• ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide